How do I reset my email password?

A key use case for self-service

Password resets are one of the most common challenges IT service desks face. They constitute around 20–30% of total ticket volume, especially during periods following long weekends or vacations. These issues can range from resetting Active Directory credentials to accessing other backend systems.

Our automated password reset solution is designed to address this challenge head-on, providing:

• Seamless accessibility: Reset passwords directly from familiar platforms like Microsoft Teams.
• Multi-system support: Reset credentials across Active Directory and other backend systems.
• Advanced security: Ensure safe and secure password management with AI-driven checks.

How It Works

Using the power of generative AI, combined with preventive notifications and smart workflows, we enable users to reset passwords without raising tickets. With our solution, users can:

• Avoid unnecessary password resets through proactive alerts.
• Initiate a secure reset process with just a few clicks, all within Teams.
• Experience a guest mode option for resetting primary credentials.

Why Choose Rezolve.ai?

• Reduction in ticket volume: Significantly decrease IT service desk workloads by automating repetitive tasks.
• Enhanced user experience: Provide employees with a seamless way to resolve access issues quickly and confidently.
• Increased productivity: Free up your IT team to focus on more critical tasks.

See It in Action

Watch the demo to explore how our automated password reset works in real-time and how it can transform your IT service desk operations.

Want to Learn More?

Contact Rezolve.ai to discover how our automated solutions can improve your IT operations.