Frequently Asked Questions
Value Proposition FAQs
Rezolve.ai comes pre-loaded with comprehensive Level 1 equivalent IT knowledge and easily trains the AI BOT on new knowledge by uploading documents or pointing to websites or SharePoint folders.
Rezolve.ai offers 24*7 no wait time for employees and a dramatically high first call resolution, providing instant access to knowledge, automation, and human technicians via MS Teams.
Rezolve.ai provides a modern take on Ticket creation, update, knowledge access, Change management, Service catalog, software request via MS Teams, with configurable Dashboards and reports.
Yes, Rezolve.ai auto-resolves up to 65% of service desk tickets using generative AI, MS Teams based ITSM, and automation, reducing pressure on technicians and making ‘Shift-left’ a reality.
Rezolve.ai offers a simple subscription fee that includes premium support, quick implementation, and automation, resulting in demonstrable ROI.
Rezolve.ai offers hundreds of Out-of-the-box automations for common Service desk tasks, a No code studio with 150+ enterprise app integrations, approval over MS Teams for workflow orchestration, and more.
Rezolve.ai's automation capabilities manage high volume periods without the need to hire and train new resources, making it budget-friendly.
Rezolve.ai's platform complies with security standards and integrates with MS Teams, ensuring a secure and efficient service desk experience.
Rezolve.ai allows the ability to run PowerShell scripts (Desktop automation) for additional automation, providing flexibility in automating tasks.
By auto-resolving up to 65% of service desk tickets and reducing or eliminating L1 activity, Rezolve.ai significantly reduces pressure on technicians.
Service Desk Pain Points FAQs
The main pain points include lack of self-service, high learning curve for support agents, knowledge limited to articles, rigid/non-customizable workflows, lack of automation, limitations with integrations, high costs, outdated user interfaces, data security and privacy concerns, and lack of transparency for compliance audits.
Without self-service, everything comes as tickets, leading to more human resources needed. Rezolve.ai offers a self-service bot that auto-resolves concerns, deflecting up to 60% of tickets that traditional service desks would have raised.
Support agents face a high learning curve due to complex workflows and sub-optimal user experience. Rezolve.ai offers intuitive, agent-friendly workflows and AI-based features like Agent Assist to boost productivity.
Knowledge is confined to articles and posts. Rezolve.ai consumes knowledge from various sources, including insights from resolved tickets, to answer queries more effectively using generative AI capabilities.
Rezolve.ai allows users to create and customize their workflows using Bot Studio and offers complete customization for ticket workflows through service catalog.
Rezolve.ai enables custom automation use cases through Bot Studio, tailored to an organization's needs.
Rezolve.ai stands out for its self-service bots, intuitive workflows, comprehensive knowledge sourcing, customizable workflows, seamless integrations, reasonable pricing, modern user interface, robust security and complete audit log functionalities
Rezolve.ai implements physical and logical access control, robust DLP, HIPAA, SOC 2 Type 2, GDPR and ISO 27001 to ensure data security and privacy.
Rezolve.ai is reasonably priced at 2.5 USD per employee per month, providing a cost-effective solution.
Yes, Rezolve.ai's features such as self-service bots, intuitive workflows, AI-based agent assistance, customization and automation make it suitable for organizations looking to enhance service desk efficiency.
Traditional Service Desks FAQs
Traditional Service Desks are manned by human agents and use a ticket-based system for resolving issues. They offer personalized support with a human touch but may face challenges with scalability, potential human errors, slow response times and lack of agility in business operations.
Generative AI Service Desks leverage AI to handle tasks, offering automation, data-driven insights and real-time resolutions. They differ from Traditional Service Desks by providing faster responses, scalability, customization and handling routine tasks without human intervention.
Generative AI enhances efficiency by automating routine and repetitive tasks, reducing manual labor, offering faster resolutions and providing smart answers to users in real-time.
While Traditional Service Desks offer personalized support through human agents, Generative AI Service Desks can be designed to understand user queries and provide personalized responses, although they may lack the same level of human touch.
Generative AI complements human agents by handling routine tasks, allowing them to focus on complex and strategic issues. This improves job satisfaction and enables higher value support.
Yes, Generative AI can be designed with robust security measures, ensuring data privacy and regulatory compliance, such as HIPAA.
While the initial implementation of Generative AI may involve upfront costs, it can lead to long-term savings by reducing human resources and manual processes, providing a strong return on investment
Generative AI can be integrated via purpose-built tools that work with platforms like MS Teams and various business platforms. It learns from existing data sources and provides real-time answers, fostering self-service support.
Generative AI offers benefits such as faster resolutions, reduced ticket volumes, improved user satisfaction and the ability to handle large-scale support without human limitations.
The choice depends on the organization's needs, tech readiness, budget and desire for innovation. Generative AI Service Desks offer tech disruption and agile processes, suitable for dynamic leaders and organizations aiming for efficiency and growth.
Implementation FAQs
Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.
The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.
The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.
Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.
Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.
Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.
Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations.
Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.
Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.
Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.
Platform FAQs
Rezolve.ai's Desktop Automation module isn't just a time-saver; it's a game-changer. This powerful tool automates a wide range of tasks, from mundane data entry to complex IT processes. By freeing up employees to focus on more critical tasks, it enhances efficiency and reduces errors.
The Automation and Process Orchestration Studio in Rezolve.ai is more than just a tool; it's a complete solution. With its visual interface for designing, executing and managing workflows, it simplifies the automation of complex processes. It's a pivotal feature for improving operational efficiency and streamlined business operations.
Rezolve.ai isn't limited to standalone functionality; it's designed to integrate with various third-party applications. This integration capability streamlines workflows and enhances collaboration, allowing businesses to get more done without juggling multiple platforms.
Rezolve.ai's analytics module isn't just a basic statistics tracker; it's a comprehensive tool for actionable insights. With custom dashboards and performance tracking capabilities, it empowers leaders to make data-driven decisions. This advanced analytics functionality supports continuous improvement and growth
Rezolve.ai stands out with its unique features in Teams, such as an AI-driven chatbot and virtual agent. It's like having a team of virtual assistants, providing instant support and enhancing user satisfaction, making it a standout choice in the competitive landscape.
Rezolve.ai's virtual agent is not just a robotic responder; it's an intelligent assistant that uses AI to understand user queries and provide instant, accurate responses. This responsiveness and accuracy result in improved user satisfaction and streamlined support processes
Rezolve.ai's user interface is designed to be more than just functional; it's intuitive and user-friendly. The sleek navigation and visually appealing design ensure that users of all skill levels can easily interact with the platform, enhancing the overall user experience.
Rezolve.ai isn't a one-size-fits-all solution; it's a platform that offers customization to align with specific business needs. Whether it's branding, workflow design, or integrations, Rezolve.ai can be tailored to fit your organization like a well-made suit.
Compliance isn't just a checkbox for Rezolve.ai it's a commitment. By adhering to various standards and regulations, Rezolve.ai ensures that legal alignment and data protection are maintained at all times. It's a reliable solution for businesses seeking a platform that takes compliance seriously.
Rezolve.ai’s Generative AI rapidly resolves complex queries with high accuracy, reducing resolution time and the need for human intervention. It's an efficiency game-changer for your support processes.
Infosec and Privacy FAQs
Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.
Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations
Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.
Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.
As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.
Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.
Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets
Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.
Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.
Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.
MS 365 Copilot vs Rezolve.ai FAQs
Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.
Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.
Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.
Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.
Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.
Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear. Although they are similar, comparing these tools is like comparing apples and oranges.
“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.
Rezolve.ai is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.
Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.
Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.
Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.
While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.
Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform.
Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.
Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.
Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.
Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.
Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.
Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.
Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.
CXO's Guide FAQs
Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.
Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.
The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.
ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.
Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.
Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.
Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.
Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.
Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.
Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources
Value Proposition FAQs
Rezolve.ai augments employees' capabilities with smart AI tools, enabling companies to gain growth dividends and create a competitive edge.
By leveraging Rezolve.ai's generative AI support platform, enterprises can achieve rapid productivity gains of at least 2-5% across various departments like IT, HR, Finance, Marketing, etc.
Enterprise velocity’ refers to the speed at which a business achieves its goals. Rezolve.ai helps in reducing time-to-market, shortening solution development cycles, and optimizing costs, thus increasing enterprise velocity.
Rezolve.ai automates non-value-adding activities, allowing enterprises to reduce shared services cost, thereby achieving cost optimization.
Yes, Rezolve.ai's platform is scalable, secure, well-baked, and versatile, suitable for various enterprise use cases
Rezolve.ai can be applied across various domains including IT, HR, Finance, Product support, Marketing, Data, Clinical research, Student services, Insurance agent support, etc.
Rezolve.ai aids in reducing time-to-market, shortening development cycles, and automating tasks, leading to business success.
Yes, Rezolve.ai can lead to rapid productivity gains, ranging from 2-5%, measurable across the enterprise.
Absolutely! Rezolve.ai's versatile platform can be tailored for various departments like IT, HR, Finance, etc.
Rezolve.ai aligns with the strategic objectives of CEOs and CFOs by supporting sustainable profitability, avoiding disruptions, augmenting employee productivity, and providing scalable and secure solutions.
Build vs Buy FAQs
When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.
Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.
An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.
Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.
Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.
In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.
Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.
Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.
Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.
Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.
Infosec and Privacy FAQs
Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.
Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations
Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.
Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.
As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.
Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.
Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets
Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.
Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.
Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.
MS 365 Copilot vs Rezolve.ai FAQs
Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.
Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.
Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.
Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.
Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.
Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear. Although they are similar, comparing these tools is like comparing apples and oranges.
“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.
Rezolve.ai is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.
Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.
Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it. Co-pilot does not have this kind of specialization.
Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.
While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.
Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform.
Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.
Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.
Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.
Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.
Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.
Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.
Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.
CXO's Guide FAQs
Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.
Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.
The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.
ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.
Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.
Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.
Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.
Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.
Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.
Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources
Value Proposition FAQs
Rezolve.ai helps in reducing shared services cost by 20 to 40%, showing demonstrable ROI within 4 to 6 months.
Rezolve.ai can achieve a 5 to 10% increase in productivity of Technology staff within weeks.
By using Generative AI and workflow automation, Rezolve.ai increases the ROI on existing investments and creates a multiplier effect.
Yes, Rezolve.ai can create a working environment that values employees, fosters retention, democratizes knowledge, and automates non-value-adding activities.
Rezolve.ai's platform is scalable, secure, well-baked, and versatile, supporting use cases across IT, HR, Finance, Product support, Student services, etc.
Rezolve.ai increases ‘Enterprise velocity’ by enhancing productivity, maximizing ROI, optimizing investments, and accelerating business processes.
Rezolve.ai elevates employee experience, reduces the talent gap, and makes it easier for employees to succeed using the best tools.
Rezolve.ai’s platform complies with standards like HIPAA, SOC 2 Type 2, ISO 27001, and guarantees data security through OpenAI via Enterprise APIs.
Yes, Rezolve.ai can quickly achieve a 2 to 5% increase in productivity across the enterprise.
Rezolve.ai supports business results by reducing time-to-market, solution development cycles, and automating non-value-adding activities, aligning with the growth and efficiency goals of CIOs and CTOs.
Build vs Buy FAQs
When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.
Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.
An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.
Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.
Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.
In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.
Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.
Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.
Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.
Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.
Implementation FAQs
Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.
The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.
The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.
Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.
Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.
Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.
Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations.
Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.
Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.
Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.
Platform FAQs
Rezolve.ai's Desktop Automation module isn't just a time-saver; it's a game-changer. This powerful tool automates a wide range of tasks, from mundane data entry to complex IT processes. By freeing up employees to focus on more critical tasks, it enhances efficiency and reduces errors.
The Automation and Process Orchestration Studio in Rezolve.ai is more than just a tool; it's a complete solution. With its visual interface for designing, executing and managing workflows, it simplifies the automation of complex processes. It's a pivotal feature for improving operational efficiency and streamlined business operations.
Rezolve.ai isn't limited to standalone functionality; it's designed to integrate with various third-party applications. This integration capability streamlines workflows and enhances collaboration, allowing businesses to get more done without juggling multiple platforms.
Rezolve.ai's analytics module isn't just a basic statistics tracker; it's a comprehensive tool for actionable insights. With custom dashboards and performance tracking capabilities, it empowers leaders to make data-driven decisions. This advanced analytics functionality supports continuous improvement and growth
Rezolve.ai stands out with its unique features in Teams, such as an AI-driven chatbot and virtual agent. It's like having a team of virtual assistants, providing instant support and enhancing user satisfaction, making it a standout choice in the competitive landscape.
Rezolve.ai's virtual agent is not just a robotic responder; it's an intelligent assistant that uses AI to understand user queries and provide instant, accurate responses. This responsiveness and accuracy result in improved user satisfaction and streamlined support processes
Rezolve.ai's user interface is designed to be more than just functional; it's intuitive and user-friendly. The sleek navigation and visually appealing design ensure that users of all skill levels can easily interact with the platform, enhancing the overall user experience.
Rezolve.ai isn't a one-size-fits-all solution; it's a platform that offers customization to align with specific business needs. Whether it's branding, workflow design, or integrations, Rezolve.ai can be tailored to fit your organization like a well-made suit.
Compliance isn't just a checkbox for Rezolve.ai it's a commitment. By adhering to various standards and regulations, Rezolve.ai ensures that legal alignment and data protection are maintained at all times. It's a reliable solution for businesses seeking a platform that takes compliance seriously.
Rezolve.ai’s Generative AI rapidly resolves complex queries with high accuracy, reducing resolution time and the need for human intervention. It's an efficiency game-changer for your support processes.
Pricing FAQs
Rezolve.ai is a Software-as-a-Service (SaaS) and therefore has subscription and implementation/configuration fees associated. Businesses can subscribe to two different variations of the product.
1. GenAI sidekick that is typically integrated with third-party.
2. ITSM Rezolve.ai’s ITSM solution with GenAI Sidekick ( AITSM).
Here are the three key components of pricing:
1. A subscription fee: This is usually based on the monthly number of employees or end users for GenAI sidekick. For our AITSM product, additional fees associated with the number of technicians may also apply. The specifics can vary based on a few aspects, such as the number of departments that plan to use the platform (like IT or HR) and the selected module package.
2. An initial implementation/configuration fee: This one-time fee covers the costs of setting up and customizing the product to meet your specific needs.
3. Service packages: Service credit can be bought by subscribers for engaging Rezolve.ai for any automations/integration needs beyond the initial implementation, through the life of the contracts.
Additional aspects you should know about the pricing include :
1. No hidden costs: The subscription fee includes the standard support, with Service Level Agreements (SLAs) guaranteeing specific support response times.
2. Free product upgrades: Any upgrades that occur in the modules you subscribe to are covered in your contract, with no additional costs throughout the life of your contract.
For contracts over $10,000, Rezolve.ai generally recommends a two-year term. This longer-term contract offers the benefit of price certainty - you get to lock in your pricing, and any new features that are added during your contract period are yours to enjoy at no extra cost. Rezolve.ai also offers 3 or longer-term contracts with attractive annual discounts.
Pricing is not the same across all sizes of enterprises. For larger companies with more than 5000 employees, Rezolve.ai provides a customized quote. This ensures that you get a pricing structure that aligns with your size, complexity, and specific needs.
Desktop Automation is a capability priced separately based on the number of desktop agents deployed. This tool for automating routine tasks on your desktop is not part of the core package. Desktop automation can be subscribed to either our GenAI sidekick or AITSM version.
While the base pricing starts at $3 per employee per month, for a company with 1,500 employees, it's best to contact Rezolve.ai directly for a more accurate quote. They can provide a customized quote that considers your specific requirements.
Yes, AITSM pricing has two components: End-user pricing and minimal agent pricing. Our AITSM product offers a lot of GenAI-based productivity tools for technicians/agents that are woven throughout the fabric of our ITSM. Our ITSM includes Incident Management, Problem Management, Service Catalog, reporting and dashboard - and integrations with Asset management.
Absolutely. The pricing of Rezolve.ai includes generative AI. It's part of the package that helps streamline and enhance your enterprise's operations.
Yes, Rezolve.ai offers a two-week free trial. This provides an excellent opportunity to thoroughly test the product and see how it fits within your organization before making a full commitment.
Yes, you will be charged for them, but at a reduced rate. Rezolve.ai introduces the concept of 'Lite users' for such scenarios. These are employees who are not regular help desk users, and hence they are charged a fraction of the price compared to regular users. For more specifics, it's recommended to contact Rezolve.ai directly.
Indeed, Rezolve.ai acknowledges the unique needs of not-for-profit organizations and state government agencies and offers special pricing for them. To learn more about these discounts, please reach out to them directly.
Infosec and Privacy FAQs
Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.
Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations
Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.
Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.
As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.
Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.
Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets
Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.
Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.
Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.
MS 365 Copilot vs Rezolve.ai FAQs
Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.
Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.
Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.
Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.
Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.
Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear. Although they are similar, comparing these tools is like comparing apples and oranges.
“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.
Rezolve.ai is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.
Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.
Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.
Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.
While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.
Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform.
Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.
Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.
Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.
Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.
Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.
Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.
Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.
CXO's Guide FAQs
Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.
Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.
The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.
ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.
Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.
Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.
Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.
Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.
Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.
Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources
Value Proposition FAQs
Rezolve.ai augments employees' power with smart AI tools, enabling organizations to gain growth dividends and maintain a competitive advantage.
Rezolve.ai's support is HIPAA, SOC 2 Type 2, ISO 27001 compliant/certified, and offers OpenAI via Enterprise APIs to guarantee data security.
Rezolve.ai ensures secure, scalable, well-baked, and versatile generative AI support, facilitating safe access for remote work employees.
Rezolve.ai can quickly achieve a 2 to 5% increase in productivity enterprise-wide and support safe access for remote employees.
Rezolve.ai helps in automating non-value-adding activities, allowing organizations to reduce shared services cost, thus achieving cost optimization.
Rezolve.ai is compliant/certified with HIPAA, SOC 2 Type 2, ISO 27001, ensuring a high level of data security.
Rezolve.ai supports achieving business results like reducing time-to-market and solution development cycles, aligning with the strategic goals of CISOs.
Rezolve.ai provides a secure generative AI option that aligns with security protocols, reducing risks associated with employees using external tools like ChatGPT.
Yes, Rezolve.ai’s platform is designed with security in mind, complying with relevant certifications and providing secure AI solutions.
Rezolve.ai aligns with CISOs by supporting sustainable growth, providing secure and scalable solutions, improving productivity, and facilitating cost optimization.
Build vs Buy FAQs
When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.
Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.
An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.
Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.
Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.
In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.
Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.
Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.
Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.
Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.
Infosec and Privacy FAQs
Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.
Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations
Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.
Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.
As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.
Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.
Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets
Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.
Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.
Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.
Value Proposition FAQs
Rezolve.ai uses automation and AI to reduce the cost per transaction for repetitive tasks by up to 85%, handling generic HR policy and transactional questions.
Rezolve.ai enables employees to use any HR technology via MS Teams, thanks to over 150+ integrations, responding to emails and orchestrating workflows.
Rezolve.ai lets AI handle transactional activities, allowing HR to shift focus to higher value functions and issues, reducing enterprise risk.
Rezolve.ai offers Surveys, Notifications over MS Teams, Change management/learning videos, providing a truly modern and premium employee experience.
Yes, Rezolve.ai's generative AI capability answers generic HR policy and transactional questions, reducing the burden on HR specialists.
Rezolve.ai integrates with over 150+ HR technologies, allowing employees to access various platforms just by visiting MS Teams.
Rezolve.ai's automation and AI capabilities can reduce transactional costs for repetitive tasks by up to 85%, optimizing HR service delivery costs.
Rezolve.ai enhances employee engagement through MS Teams notifications, surveys, and change management/learning videos, providing a modern experience.
Yes, Rezolve.ai's generative AI can respond to emails and orchestrate complex workflows across platforms, streamlining HR processes..
Rezolve.ai aligns with CHROs by optimizing service delivery cost, increasing HR technology adoption, creating a strategic shift in HR value, and engaging and retaining employees
Implementation FAQs
Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately
The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.
The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.
Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.
Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.
Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.
Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations
Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.
Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.
Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.
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