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Comparison table section

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Package Edition

Pricing (per user per month)

Suitability

Features (and add-ons)

Essentials

$10

Up to 500 employees

Incident management
Knowledge base management
Self-service portal
Workflow automation (1500 orchestrations/month)

Standard

$25

Mid-sized businesses

Essentials +

Granular role management
Multilingual support and collaboration
IT asset management
Remote operations

Enterprise

$50

Large businesses

Standard +

Guided onboarding assistance (10 sessions)
Agentless asset management
Extend asset management capabilities (servers, network infrast
Workflow automation (6000 orchestrations/ month)

Premier

$100

Enterprises

End-to-end asset management

License Type

User Role

Cost

Requester

Raise requests — service requests and incidents

Free

Fulfiller

Resolve and manage requests

Paid

Business Stakeholder

Fulfiller + ability to approve or deny requests with access to reporting features

Paid

Unrestricted

No limitations (counted as the number of active users)

Paid

Service

Discount (%)

IT Service Management (ITSM)

40-50

IT Operations Management (ITOM)

35-55

HR Service

55-70

Number of Users

Pricing Details

1-10 Users

£65 per user per month (billed annually). Applies to smaller teams and individual users.

25 Users

£59 per user per month (billed annually).

50 Users

£55 per user per month (billed annually). Volume-based discounts may be available.

50+ Users

Custom pricing based on the specific needs and number of users

Category

HaloITSM

Freshservice

Overall Capability Score

4.7/5

4.5/5

Evaluation & Contracting

4.7/5

4.5/5

Integration & Deployment

4.6/5

Service & Support

4.7/5

4.6/5

ITSM Solution

Relative Cost Compared to HaloITSM

Freshservice

Freshservice pricing ranges from $19 to $119 per agent per month, while for a HaloITSM plan, you’ll have to pay a maximum of £65 per agent per month when there are 10 users. You get volume discounts when the number of users goes up, plus a 15% discount if you’re a non-profit or educational institution. This makes Freshservice slightly more expensive than HaloITSM.

ServiceNow

ServiceNow’s Premier plan for Enterprises costs $100 per user per month, while the max you’ll have to shell out for HaloITSM is £65 per user per month (or approx. $85 per user per month), again making ServiceNow slightly more expensive than HaloITSM.

TeamDynamix

According to Reddit users, TeamDynamix’s pricing is closer to that of Freshservice. Therefore, TeamDynamix is also slightly more expensive than HaloITSM.

Category

Rezolve.ai

HaloITSM

Platform

SaaS with automated upgrades

Cloud and on-premise

Pricing

Starts at $3 per user/month

Starts at £45 per user/month (Source)

Scalability

Highly scalable

Can scale but may have limitations for large enterprises

GenAI Capabilities

Advanced GenAI features, including GenAI-enabled knowledge curation and knowledge uploading

AI features for automating IT processes (AITSM)

Knowledge Management

Integrates with SharePoint, website knowledge ingestion, and AI-driven knowledge curation

Offers knowledge base, lacks AI-driven curation

MS Teams Native Integration

Full integration with MS Teams, providing conversational ticketing, surveys, and approvals

Offers MS Teams integration and an MS Teams bot (Source)

Incident & Change Management

Yes

Service Request & Catalog

Yes

Problem Management

Yes

SLA Management

Yes

Asset Management

Integrated

Yes

Multi-Channel Support

Full multi-channel support

Yes

Dashboard & Reporting

Advanced, AI-powered insights

Standard reports

Automation

AI-powered out-of-the-box automation, low-code tools

Limited

Integration

Out-of-the-box integrations like MS Teams, Hubspot, MS Dynamics, Zoom, WebEx, and more

Integrates with various third-party applications such as Office 365, Azure DevOps, Active Directory, and MS Teams

Out-of-the-box IT Knowledge

Yes

Security

Compliance SOC 2 Type 2, ISO 27001, GDPR

ISO 27001 Certified, Cyber Essentials Certified, GDPR

Category

Rezolve.ai

SolarWinds

ServiceNow

Platform

SaaS, scalable, with automated upgrades. Designed for rapid deployment and scalable growth, reducing complexity for IT teams.

SaaS, enterprise-grade, scalable with comprehensiveSaaS, part of a broader ITOM and security tools suite, focused on mid-market organizations. service offerings

SaaS, enterprise-grade, scalable with comprehensive service offerings

GenAI capabilites

GenAI-enabled knowledge management and curation, out-of-the-box L1 IT knowledge base

SolarWinds Service Desk uses GenAI for multiple purposes, all intended to improve communication, manage tickets better, and make everyone's job easier.

Virtual agent, text summarization, prompt enhancements (Source)

MS Teams native app

Conversational ticketing, modern MS Teams interface with real-time updates, and task automation, all within a modern interface that minimizes tool-switching

Yes, integrates with MS Teams.Update tickets from desktop.Resolve ticket.Live chat with agent (Source and Source).

Virtual agent, actionable notifications, employee center portal on MS Teams, agent to employee chat, major incident management, Universal Request on Microsoft Teams (Source)

ITSM functionalities

AI-powered self-service, ticket triaging, incident and change management

Focus on ticketing, asset management, and performance monitoring

Comprehensive ITSM, including incident, problem, and change management

Enterprise service management

Desktop automation, low-code/no-code automation studio, process/workflow automation

Limited beyond ITOM tools

Full suite of enterprise service management, including HR and operations

Security and compliance

SOC2 Type 2, ISO270001, GDPR, IP restriction

SOC2, HIPAA compliance

SOC2 Type 2, ISO270001, HIPAA compliance

Category

Rezolve.ai

TeamDynamix

Focus

AI-driven ITSM, emphasis on automation and conversational AI for tasks, workflows, and self-service.

A unified platform for ITSM, project management, and workflow automation, focusing on no-code tools

Setup

Quick to set up with pre-built AI models and integrations, especially with MS Teams

Fairly easy implementation with support from TeamDynamix implementation team

GenAI capabilities

Extensive use of GenAI for knowledge curation, ticket management, automating repetitive tasks, and conversational chat

Automation functionality for workflows and conversational chat

Native MS Teams Integration

Fully native with conversational AI in MS Teams; offers ticket creation, updates, notifications, and live chat within MS Teams

No native integration with MS Teams and requires manual setup of the messaging extension

Self-Service Portal

AI-driven self-service portal with automated knowledge management and resolution capabilities

Offers a traditional self-service portal with customization and conversational AI

Workflow Customization

Highly customizable, using AI to automate repetitive workflows and reduce admin overhead

Customizable with extensive options, but may require continuous customization from a specialized admin working for the PMO (Source)

Customer Support

Strong support service with live chat options, fast resolution times, and quick responses

Good customer support

Category

Essentials

Advanced

Premier

Price

$39 per technician, per month

$79 per technician, per month

$99 per technician, per month

Features

Incident Management
Knowledge Base
Service Portal
Asset Management
Service Catalog
Change Management
SLA
Groups
Custom Roles
Internationalization
Multi-Factor Authentication (MFA)

Includes Essentials benefits plus:

Custom Fields and Forms
Advanced Automation
Virtual Agent
Network Discovery
Enterprise Service Management
Contract Management
License Compliance
Scheduled Reports
API Access

Includes Advanced benefits plus:

Visual CMDB and Dependency Mapping
Up to 1,500 API calls per user per minute
Virtual Agent – Premier
Runbooks
SolarWinds AI – Premier (U.S. and EU data center only)

Free Trial

Fully functional for 30 days

LargeFully functional for 30 days businesses

Support

Real-time 24x7 live chat support

Chat, phone, and email support from the customer success team

Advanced Support that includes faster response time, 24x7 support coverage, a dedicated customer success manager, and one annual on-demand joint technical review

Best For

This plan is perfect for small businesses and startups, essentially growing teams.

Mature IT organizations with more advanced requirements

Enterprises that require more control and customization

Feature

Rezolve.ai

SolarWinds Service Desk

Implementation

Minimal setup with automated processes

Easy to implement

Platform

SaaS, scalable, with automated upgrades. Designed for rapid deployment and scalable growth, reducing complexity for IT teams.

SaaS, part of a broader ITOM and security tools suite, focused on mid-market organizations

GenAI capabilities

GenAI-enabled knowledge management, Knowledge ingestion from Sharepoint, Simplified uploading and organization of company knowledge resources from the website, GenAI-based knowledge curation, Content personalization, GenAI-enabled bot, Out of the box Level 1 IT knowledge

SolarWinds AI capabilities are only available to customers who have subscribed to Advanced and Premier plan

Machine learning

Leverages conversational AI and ML to deliver accurate ticket routing and response generation

Yes, it’s powered by AI and machine learning capabilities

Automation

Task automation, Process/workflow automation, Employee onboarding/offboarding, Pre-built automation templates, Low code/No-code automation studio, Desktop automation

Runbooks for incident resolution, Smart suggestions, Virtual agent, Category recommendation

Native MS Teams integration

Yes, transforming MS Teams into a fully functional service desk, In-built live chat in MS Teams, Conversational access to knowledge, Conversational ticket creation, Ticket notifications, Surveys, Approvals, Ticket updation

Yes, integrates with MS Teams. Update tickets from desktop.Resolve ticket. Live chat with agent (Source and Source).

Self-service portal

Robust and user-friendly

Yes

Integration with other apps

Integrates with 1,000+ apps for task automation, end-point automation, Triaging, Smart Ticketing, and more

Integrates with 200+ cloud apps

Real-time analytics and reporting

It offers powerful analytics with an advanced dashboard that provides a bird’s eye view of service delivery and SLAs. Also includes:
Customizable reporting
Past data analysis
Exportable reports

Offers only limited built-in reporting and analytics with just one graph for each report (Source)

Security and Compliance

SOC 2 Type 2, ISO 270001, GDPR,
IP restriction

SOC2, HIPAA compliance. It offers security observability, security event management, access rights management, and patch management. However, the company has been charged by the SEC for fraud and internal control failures between 2018 and 2020.

Customer support

Exceptional customer service and excellent product implementation support (Source)

Offers a range of customer support levels based on the pricing tier, with advanced support limited to the Premier plan.

Best for

Enterprises with a need for service management across departments and robust GenAI capabilities

As per users, it’s a good entry-level solution for the price point. (Source)

Plan

Key Capabilities

Best For

ITSM Professional

Service Delivery
Incident Management
Change Management
Request Management
Event Management
Configuration Management
Knowledge Management
Service Level Management
Runbook Automation
Reporting/Dashboards
Self Service/Omni Channel/Mobile
IT Asset Management
Asset Discovery
Spend Optimization

This is for teams needing some of the basic features of modern IT service management, asset management, and discovery capability.
This plan provides your enterprise with core IT service and asset management capabilities.

ITSM Enterprise

All ITSM Professional capabilities, plus:

HR Service Management
Facilities Service Management
Project and Portfolio Management (PPM)
Governance, Risk, and Compliance (GRC)
Security Operations Management

Organizations that need to extend service management to non-IT departments.
This plan works for enterprises looking to enhance cross-functional communication and reduce redundancies.
With the HR service management capability, you can ensure a consistent, integrated service management experience for all employees, powered by the same configuration database as Ivanti Neurons ITSM.
Facility service management: One can automate facility-related workflows and optimize business operations.
The PPM capability helps with eliminating the uncertainty of project execution to create a predictable project delivery system.
This plan enables you to unify IT incident and change management with threat and vulnerability response across the entire environment.
Streamline regulatory requirements like HIPAA, NERC-CIP, SOX, and GDPR with security frameworks such as ISO 27001, NIST 800-53, and CMMC. This reduces overlap and improves visibility into your overall compliance status.

ITSM Premium

All ITSM Professional features, plus:

AI-Guided ITSM
Proactive Service Management
Digital Experience Focus (DEX)

Organizations are looking to incorporate intelligent automation into their workflows to manage incidents and requests proactive, preventatively, and automatically.
With the capability of digital experience, you can track, measure, and optimize your employees’ digital experience to improve productivity, security, and employee retention.

ITSM Enterprise Premium

All ITSM Professional, Enterprise, and Premium features, including:

Intelligent Automation
Full-Service Delivery
DEX
Extended Service Support for Non-IT Workflows

Large enterprises in need of a fully connected, intelligent ITSM solution

Feature

Rezolve.ai

Ivanti Neurons for ITSM

Implementation

Minimal setup with automated processes

Users rely on third-party implementation partners

GenAI capabilities

All ITSM Professional, Enterprise, and Premium features, including:

GenAI-enabled knowledge management
Knowledge ingestion from Sharepoint
Simplified uploading and organization of company knowledge resources with GenAI
GenAI-based knowledge curation
Content personalization
GenAI-enabled bot
Out of the box Level 1 IT knowledge

Yes. Ivanti's AITSM capabilities are available to customers who have subscribed to a Premium or Enterprise Premium license.

Machine learning

Uses conversational AI and machine learning to improve accuracy and reduce errors in ticket routing and response generation

Yes, it’s powered by machine learning and deep intelligence.

Native MS Teams Integration

Yes, transforming MS Teams into a fully functional service desk
In-built live chat in MS Teams
Conversational access to knowledge
Conversational ticket creation
Ticket notifications
Surveys
Approvals
Ticket updation

Ivanti Neurons for ITSM integrates with MS Teams Bot to create a custom Teams app

Self-Service Portal

Robust and user-friendly

Yes

Real-Time Analytics

Provides powerful analytics with a modern dashboard that provides a bird’s eye view of the service delivery and SLAs to the support agents and helps them make informed decisions to remain agile and responsive

Integrates with TIBCO Jaspersoft Business Intelligence Engine to generate reports based on user-specified criteria to view platform metrics in many ways

Customer Support

Exceptional customer service and great product implementation support.

Offers a range of customer service and support levels to meet your operational requirements.

Overall Capability Score

4.7/5

4.5/5

Overall Capability Score

4.7/5

4.5/5

Evaluation & Contracting

4.7/5

4.5/5

Integration & Deployment

4.6/5

Service & Support

4.7/5

4.6/5

ROI CTA

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Four Pillars of AITSM-Powered Future

Trustworthy, Sophisticated GenAI

Robust multi-LLM GenAI Solution

Easy to Set-up Knowledge

Easy to Maintain Knowledge

Four Pillars of AITSM-Powered Future

Four Pillars of AITSM-Powered Future

Simple. Compatible. Scalable.

Four Pillars of AITSM-Powered Future

Resources

ITSM Maturity Curve & Your Enterprise

What ITIL® Can and Cannot Do

AITSM – The Next Evolution in ITSM

Transform HR Service Delivery With Generative AI

Comparison table section

Four Pillars of AITSM-Powered Future

Easy to Maintain Knowledge

Easy to Maintain Knowledge

Easy to Maintain Knowledge

Easy to Maintain Knowledge