Admins can view the chat from where the knowledge inaccuracy or gap was reported.
Click here to create a new knowledge article to address this gap.
Add your new knowledge article details to address this gap
You can select your document by clicking on Browse for files / Browse for folder
Leave Policy PDF is added to the queue, now you can upload the document by clicking âUploadâ button.
Leave Policy pdf is added, now you can upload the document by clicking Upload button
Select the URLs from the list that you want the bot to crawl and learn from to update its knowledge base. Then click âPublish Selectedâ button.
Here you can see the list of crawled SharePoint artifacts by the AI bot
You can choose from various field-types for your ticket type
Allows you to configure your ticket type for intended use
Add the âName,â âDescription,â and other fields below to create your event.
Add the âName,â âDescription,â and other fields below to add action.
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Main menu on the left allows you to quickly switch between different modules for accessing different functionalities
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Fill out your details to calculate ROI :
Ticket Dashboard
Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making.
Dashboards allow the admins to define analytics they would like to track, download, and share.
You can access, view, edit, delete or add new custom dashboard in this module.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Ticket Dashboard
Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making.
Incident Dashboard
Moreover, these customized dashboards can be easily shared with team members or the entire organization, facilitating collaborative analysis and decision-making.
The dashboards are highly adaptable, allowing users to add and rearrange charts to suit their preferences.
Admins can define the custom analytics that matter to them and their organization. This may range from tickets being deflected, to tickets being reported, to tickets missing SLAs.
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Rezolve.ai consistently receives a stellar 5/5 rating from agents leveraging the platform for their daily tasks. The Inbox view seamlessly displays new tickets, enabling a swift overview. This intuitive interface highlights approaching SLAs with blue and red indicators beneath relevant tickets. Supervisors benefit from a comprehensive ticket preview, effortlessly assessing the Queue, Status, and Priority of incoming tickets. Additionally, they can assign tickets directly from the preview itself, streamlining the workflow without the need to open detailed ticket information.
If you'd like to share periodic reports with a group of users, you can subscribe for it to be sent in an email.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Announcements
With âAnnouncements,â administrators can schedule and send push notifications to all employees at once via Microsoft Teams, Slack or other web channels.
With âAnnouncements,â admins can send important updates and notifications related to the organization.
Clicking on the button âAdd New Announcementâ allows the admins to create and schedule announcements in advance while selecting custom audience or the entire organization.
New Announcement is added. Check out next module 'Reports'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
Virtual Agent Management Dashboard
Get a birdâs eye view of your botâs effectiveness in deflecting tickets by resolving employee queries and concerns.
This dashboard will give you a quick overview of your Virtual AI Agentâs interactions and real-time performance
Virtual agent management dashboard allows you get a bird's eye view of your bot's effectiveness in deflecting tickets by resolving employee queries and concerns. Observe the knowledge gaps that your employees have stumbled upon and how you can address them.
Live Chat
Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues.
Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents.
Additionally, the interface facilitates the escalation of chats to supervisors when needed.
Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues. Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents. Additionally, the interface facilitates the escalation of chats to supervisors when needed.
Tickets Management
Admins can access all the ticketing data in this dashboard, including their status, priority and resource allocation.
Built to imitate an emailâs inbox, the admins and agents can see listed tickets in this view.
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Click on the (+) icon to create a new ticket
List view off all tickets. Check out next module 'Service Catalog'
With Creator Studio, Admins can quickly create, test, and deploy custom Agentic AI workflows.
Creator Studio
Here, admins can create and manage custom automations, workflows and bot integrations as per the enterprise demand.
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Service Portal
Admins can enable end-users to report and self-service their issues with this portal.
Service portal allows the service team to expose and organize all the service being offered on a central page. This page can be customized / white-labled as per your preferences
This AI enabled enterprise search can help your employees find anything from your organization's knolwedge base
Users can directly report an issue to the Agentic AI bot in this module.
Users can self-service, report issues, and get knowledge support via a conversational interface in this portal
Users can simply talk to the Rezolve.ai AI bot in natural language and elaborate on their issue. The bot will continue with follow-up questions until the issue is resolved.
If the bot cannot resolve a userâs issue instantly, it will create a ticket for the user.
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
Reporting/Analytics
Instantly access important metrics and statistical analysis related to your IT Service Delivery in this module.
This module allows admins to access, generate, and download out-of-the-box reports for their tickets, SLAs, IT Service Delivery, and resolution success rate.
Here you can filter reports based on date range
Filter your date and move further
Click the âDownloadâ button to download your report for the selected date range.
Report is downloaded successfully. Check out next module 'Documents'
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
Service Catalog
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface.
While the system comes with several frequent ticket types such as Incident, Problem, Change, etc., Ticket Admins can create their own custom ticket types as per the organization's needs
Ticket type title
Favorite
Description
Prefix
Status
Last updated
Actions
The functionality allows administrators to use in-depth configuration options for each service offering in the catalog
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Admins can choose any number and types of fields they would want in the ticket type
Click here for even more advanced customization of your ticket type
Name
View type
Action
This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Click on the + icon to view at full screen.
Allows the admin to pre-create offers with pre-filled set of fields in the ticket form for common use cases
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Events and Actions allow you to define the triggers and actions to be taken on those triggers. For eg. you can define when a ticket is created (event), an email with ticket number should be sent to the reporter (action)
Now that the event is created, let's define what actions should be performed on this event
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Documents
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams or web channels.
Admins can access, review and manage their knowledge document repository in this module.
The âUploadâ button allows the admins to upload documents and PDFs to update the RAG-enabled Agentic AI botâs knowledge base
New document is added (Leave Policy PDF). Check out next module 'SharePoint Integration'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Knowledge Sources
Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections.
Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.
The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization.
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Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections. The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization. Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.
SharePoint Integration
The SharePoint module enables connection of companyâs SharePoint sites, URLs, folders and documents with the Rezolve.ai Agentic SideKick 3.0 bot.
Here, admins can enable custom SharePoint URLs, Sites, folders, and documents to be crawled by the Rezolve.ai Agentic AI bot.
Click the âSharePoint Integrationâ button to start integration process
Title
URL
Created At
Last Update
Azure Tenant ID
Actions
This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
You will then see that your SharePoint connection is integrated
Click on the âPreviewâ button to see the list of crawled SharePoint artifacts by the bot
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
External Website
Manage your external websites and portal URLs for knowledge management here.
Admins can decide which external websites and portals to connect to make-up the botâs knowledge.
Knowledge Articles
Create and manage your knowledge articles in this module.
Click the âCreate New Articleâ button to open the article creation dialogue box.
Admins can access, review, and manage their knowledge document repository in this module.
Here are some troubleshooting steps to resolve Microsoft Teams noise cancellation issues: Check System Requirements Ensure your device meets the minimum requirements for noise suppression Noise cancellation works best with modern devices and recent Windows/Mac updates
Created at: 10 Dec 2024, 12:14 PM | Created by: jitender chauhan | Last updated at: 10 Dec 2024, 12:14 PM | Last updated by: jitender chauhan
Your newly created article will appear here.
click here to preview added Knowledge Article
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Incident Dashboard Subscription layout
Add the âTitle,â âDescription,â and other fields below to create your new knowledge article.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Incident Dashboard Subscription layout
Your article preview will appear like this. Check out next module 'Knowledge Gaps'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Knowledge Gaps
Discover gaps in IT service delivery and end-user knowledge. Find and fix inaccurate and missing knowledge pieces with explanation and chat logs.
Admins can instantly fix the knowledge gap, find explanation for it, and view chat from where the gap has been reported. Click on âView Chatâ or âExplanationâ to test it out.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Knowledge Gap issue is fixed. Check out next module 'Tickets Management'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Bot Integration
Admins can manage bot integrations with other legacy systems and apps here for custom workflow requests and departmental tasks.
Bot integration allows you to expose the ticket type you just created to be accessible in the bot
Ticket type title
Favorite
Description
Prefix
Status
Last updated
Actions
Admins and agents can customize how the Agentic AI bot interacts, classifies and auto-resolves different tickets with custom workflows and triggers
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
We would define the trigger keyword and context when used in the bot conversation by user, would initiate the ticket creation from bot.
Let's ensure the bot understands the information that it needs to ask from user so that it can gather this information conversationally.
Let's also capture the information that the bot needs to deduce from conversation, without explicitly asking it from user.
Check out next module 'Ticket Dashboard'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Reports
Admins can access and manage reports related to IT Service Delivery, including SLA reports, feedback reports, etc.
Admins can access custom reports to analyze their IT service delivery performance.
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
Admin App
This module allows for access management, creation and removal of admins and ticketing agents with custom roles and functionalities.
You can click on the âCreate New Userâ button to add admins, ticketing agents and end users depending on your permission level.
This module allows access and role management for admins and ticketing agents.
Here are some troubleshooting steps to resolve Microsoft Teams noise cancellation issues: Check System Requirements Ensure your device meets the minimum requirements for noise suppression Noise cancellation works best with modern devices and recent Windows/Mac updates
Created at: 10 Dec 2024, 12:14 PM | Created by: jitender chauhan | Last updated at: 10 Dec 2024, 12:14 PM | Last updated by: jitender chauhan
New Knowledge Article is added
click here to preview added Knowledge Article
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
Incident Dashboard Subscription layout
New user added. Check out next module 'Service Portal'
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
