.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
Allows you to swiftly switch between different modules of the product and perform the action you intend to
Fill out your details to experience our bot :
Dashboard
Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making.
Hardware request tickets dashboard
.png){kind=small}
Moreover, these customized dashboards can be easily shared with team members or the entire organization, facilitating collaborative analysis and decision-making.
The dashboards are highly adaptable, allowing users to add and rearrange charts to suit their preferences.
It offers bird’s eye view of various metrics, such as the number of tickets reported for each category in the past week, the top-performing agent for the previous month, the current open ticket distribution among agents, and the status distribution of open tickets.
.png)
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
Rezolve.ai consistently receives a stellar 5/5 rating from agents leveraging the platform for their daily tasks. The Inbox view seamlessly displays new tickets, enabling a swift overview. This intuitive interface highlights approaching SLAs with blue and red indicators beneath relevant tickets. Supervisors benefit from a comprehensive ticket preview, effortlessly assessing the Queue, Status, and Priority of incoming tickets. Additionally, they can assign tickets directly from the preview itself, streamlining the workflow without the need to open detailed ticket information.
Notifications
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams or web channels.
Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.
Virtual Agent Management Dashboard
Virtual agent management dashboard allows you get a bird's eye view of your bot's effectiveness in deflecting tickets by resolving employee queries and concerns.
Observe the knowledge gaps that your employees have stumbled upon and how you can address them.
Virtual agent management dashboard allows you get a bird's eye view of your bot's effectiveness in deflecting tickets by resolving employee queries and concerns. Observe the knowledge gaps that your employees have stumbled upon and how you can address them.
Knowledge Sources
Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections.
Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.
The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization.
%201.png)
Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections. The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization. Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.
Live Chat
Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues.
Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents.
Additionally, the interface facilitates the escalation of chats to supervisors when needed.
Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues. Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents. Additionally, the interface facilitates the escalation of chats to supervisors when needed.
Tickets management
Rezolve.ai consistently receives a stellar 5/5 rating from agents leveraging the platform for their daily tasks.
.png){kind=small}
.png){kind=small}
.png){kind=small}
Supervisors benefit from a comprehensive ticket preview, effortlessly assessing the Queue, Status, and Priority of incoming tickets.
Additionally, they can assign tickets directly from the preview itself, streamlining the workflow without the need to open detailed ticket information.
This intuitive interface highlights approaching SLAs with blue and red indicators beneath relevant tickets.
Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making. It offers bird’s eye view of various metrics, such as the number of tickets reported for each category in the past week, the top-performing agent for the previous month, the current open ticket distribution among agents, and the status distribution of open tickets. The dashboards are highly adaptable, allowing users to add and rearrange charts to suit their preferences. Moreover, these customized dashboards can be easily shared with team members or the entire organization, facilitating collaborative analysis and decision-making.
Service Catalog
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface.
The robust functionality provides administrators with in-depth configuration options for each service offering.
This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.
The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.