Agentic AI ITSM for Your IT Support Heroes
Rezolve.ai: The Next Generation of ITSM Powered by True Agentic AI
Empower employees and reduce tickets with an easy-to-use knowledge base.
Upload a document or point to a SharePoint folder, and you're done! Your policies, notes, and manuals are converted into accessible, contextual answers.
Break down language barriers and empower a global workforce.
Now, let GenAI help you manage and upgrade your knowledge management by providing amazing insights, like clutter scores. Avoid human effort and let GenAI do the heavy lifting.
Up to 65% auto-resolution with intelligent AI routing and workflows. Reduce ticket volume by 35% and free up your IT team for strategic work.
Up to 58.33% decrease in average response time and reduced downtime with GenAI.
GenAI can ask context-sensitive follow-up questions and route them to the right queue or department. Ticket updates and notifications are also available via MS Teams.
Do you still have some employees who will only send emails? No problem. Our GenAI will read the email and provide an intelligent response while creating the smart ticket at the same time.
No need to visit the service catalog—the catalog comes to you in Teams, offering an experience that surpasses even your Amazon shopping.
Easily get approvals for new equipment directly within MS Teams, eliminating the hassle of finding approval links. Quick, simple, and efficient!
Leverage GenAI's automation capabilities to speed up service request fulfillment. Keep all parties updated with automated notifications delivered through MS Teams, adhering to predefined rules.
Expand your Service Catalog beyond IT by using GenAI to support a wide range of workflows for any business operations, enhancing overall efficiency.
Leverage GenAI to identify root causes, document solutions, and track progress within the portal for continuous improvement.
Minimize risk and ensure compliance with automated workflows & pre-defined conditions for problem-related changes.
GenAI monitors change implementation, provides insights for ongoing evaluation, and improves future change rollouts for better results.
Effortlessly create automations with our no-code studio, turning your vision into reality within hours or days, not months or years!
Out-of-the-box templates and pre-built automations/integrations help launch your automation projects quickly and effortlessly.
Want to build brand new APIs? No problem. You can build and test new APIs - and save them for re-use.
Uniquely capable of executing PowerShell scripts based on user interactions and needs. Instantly install software, resolve OneDrive issues, and more—without the need for remote login sessions.
According to many surveys - employees consider a live-chat feature critical to getting quick help and want it as part of a service delivery model.
Happy employees are productive employees. With pre-saved canned responses, you won't need to type the same replies repeatedly.
After the live-chat, GenAI summarizes and automatically creates/updates a ticket. No manual work required.
Instantly visualize performance metrics to stay informed and make impactful, data-driven decisions.
Tailor reports to your unique needs, delivering relevant and actionable insights.
Analyze historical data to uncover trends and enhance long-term performance.
Effortlessly export reports for easy sharing and further analysis, ensuring critical information is always accessible.
Use MS Teams as a town hall to send key notifications to all employees or specific groups, ensuring everyone stays informed.
Centralize engagement activities within MS Teams for a seamless employee experience, fostering better communication and collaboration.
Faster approval processes and streamlined communication lead to a more efficient and satisfying work environment, boosting overall productivity and morale.
Effortlessly integrate with leading asset management tools like Snipet, Asset Panda, and Oomnitza ,ensuring a unified and efficient asset management experience.
Leverage Power BI to connect with top asset management apps, providing real-time insights and comprehensive data visualization for informed decision-making.
Maintain a centralized view of all assets across your organization, streamlining management and ensuring accurate, up-to-date information at all times.
Use advanced reporting and analytics to drive strategic decisions, optimize asset utilization, and maximize ROI with actionable insights.
Rezolve.ai's sleek interfaces for MS Teams and Slack win over employees' hearts in minutes, ensuring they keep coming back for easy access and interaction.
Ideal for citizen or student support, or for situations where you cannot access MS Teams or Slack (like being locked out of your account).
IOS and Android mobile apps for agents allow them to view tickets and take action on the go using their handheld devices.
Streck, a leader in laboratory innovation, partnered with Rezolve.ai and GHA Technologiesto automate IT service management. With Agentic AI-driven ITSM automation, Streck dramatically reduced response times, improved efficiency, and enhanced employee satisfaction. Now, IT issues are resolved faster, allowing the IT service team to focus on more productive tasks.
Rezolve is very easy to use and the setup is pretty straight forward. The teams at Rezolve keep you informed about everything that is going on and keep you engaged in the whole process from start to finish. It has tons of features and even if it doesnt have something built in their customer teams take it back to their product managers and it most likely ends up being a new feature that gets added. Lastly it was very easy with their help to get it integrated into our environment and Azure tenet.
I don't really think there is a down side to using Rezolve AI as for its pricing and products its a perfect tool for any sized company or business. The one downside that I have found is that the ticket filtering and customizing is too simple at the moment, but like I said before I was able to discuss this with them and now it may be a feature moving forward so another business won't know that this wasn't originally there.
Rezolve is making it easier for our customers/clients to effectively get in touch with the Service Desk and IT Department when they need assistance. In my company this wasn't always the case and it was very difficult for customers to get tickets in for issues and concerns.
