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About Ticket Agent Supervisor role

As a Ticket Agent Supervisor: 

  • The My Queue – Assigned tab shows tickets assigned to ALL agents 
  • Tickets can be Close no matter status 
  • Granted access to run Ticketing specific reports 
  • Granted access to Ticketing Dashboard
Download Document

About Ticket Agent Supervisor role

As a Ticket Agent Supervisor: 

  • The My Queue – Assigned tab shows tickets assigned to ALL agents 
  • Tickets can be Close no matter status 
  • Granted access to run Ticketing specific reports 
  • Granted access to Ticketing Dashboard
Download Document
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