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Admin Console - Roles at a Glance

User Management is where users who can access the admin console are added/edited and assign appropriate roles. The roles given dictate what functionality access someone has.     

Each module of the Admin Console has its own unique set of roles that control what someone can do. Here is a brief overview of these roles:  

Admin Console 

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User Management 

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Virtual Agent 

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Live Chat 

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Ticket Management 

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Morsel Micro-Learning 

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Request Support 

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Download Document

Admin Console - Roles at a Glance

User Management is where users who can access the admin console are added/edited and assign appropriate roles. The roles given dictate what functionality access someone has.     

Each module of the Admin Console has its own unique set of roles that control what someone can do. Here is a brief overview of these roles:  

Admin Console 

Image

User Management 

Image

Virtual Agent 

Image

Live Chat 

Image

Ticket Management 

Image

Morsel Micro-Learning 

Image

Request Support 

Image
Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.