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Removing a Canned Response

Role RequiredLive Chat Supervisor
Remove a Canned Response

Canned Responses’ can not be deleted. They can be moved to Draft status. To move a Canned Response to Draft Status: 

1. Go to Live Chat -> Canned Response screen 

2. Click on the Canned Response you want to change from the list 

3. Change the status to Draft 

4. When done, click Update

Download Document

Removing a Canned Response

Role RequiredLive Chat Supervisor
Remove a Canned Response

Canned Responses’ can not be deleted. They can be moved to Draft status. To move a Canned Response to Draft Status: 

1. Go to Live Chat -> Canned Response screen 

2. Click on the Canned Response you want to change from the list 

3. Change the status to Draft 

4. When done, click Update

Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.