REzolve.AI
Compare Top AI/ITSM Solutions
See how different ITSM and Agentic AI ticketing solutions compare against each other vis-a-vis capabilities, features and overall value
Please select atmost 3 products to compare
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Rezolve.ai vs ------ vs ------ vs ------
Capabilities
Summary
ITSM Summary
GenAI Enterprise Search/Knowledge Management
GenAI Virtual Service Agent
GenAI-based Troubleshooting & Triaging
GenAI Maturity Level
User Interface and Experience
Configurability
AI-Powered Automation Studio
Integration Hub
GenAI-based Service Catalog
Change Management Enablement
Incident Management
Multi-Channel Communication
Standout Features
Pros
Cons
Pricing
Ratings
Agentic AI SideKick 3.0 for conversational ticketing and employee support with Microsoft Teams and Slack
Purpose-built for modern AITSM, ticketing, analytics and reporting with Reasoning RAG architecture
Enables knowledge discovery from Documents, SharePoint folders, PDFs, URLs, etc. to provide real-time accurate answers.
Deploy Virtual Service Agent for employee support that understands complex queries, takes smart ticketing decisions and responds empathetically.
Rezolve.ai creates and queues the tickets based on urgency and criticality of L1 support tasks - can ask follow-up questions, create tickets, kick-off automations, raise service requests, etc.
Modern and elegant conversational interface within MS Teams and Slack.
Highly configurable as per the enterprise needs.
Low code Creator Studio enables IT teams to deploy useful automation in days, not months.
Integrates with 150+ legacy and business tools.
Intuitive, fast and comprehensive service catalog available to end-users via MS Teams and Slack chat.
Roll-out updates, process changes, and problem-management steps effectively via MS Teams and Slack to keep everyone in the know.
Broadcast remedial solutions and contain IT incidents faster with GenAI AITSM.
Integrates with Microsoft Teams notifications, Slack, Email and VSA to enable omni-channel communications.
Multiple LLMs, Reasoning RAG Algorithm, Enterprise Search and GenAI Conversational Ticketing within Microsoft Teams and Slack.
Up to 80% end-user adoption rate, 35% ticket deflection, and real-time employee support on the go.
No separate user sign-in portal.
$3/user/month
G2: 4.8, Capterra: 4.8, Microsoft: 4.9
TopDesk
ITSM provider focused on automation
Agent-centric ITSM solution aimed at simplifying service delivery
No GenAI Knowledge Management/Enterprise Search
Third-party Chatbot integrations and add-ons available via Topdesk marketplace only
Not available
No GenAI
Dated, cluttered UI/UX
Moderate
No AI-based IT automation capability available
Limited marketplace (third-party) integrations
Traditional SC available, no AI capability
Change Management Available
Available
Limited communication channels available
Simple solution for agents and deploying basic IT service automations
Updates and new features are rolled out frequently
Lacks many modern features and capabilities of AITSM
Basic plan starting at $66/user/month
G2: 4.1, Capterra: 4.4
SolarWinds
Focus on ITSM & security management
ITSM with focus on network and systems monitoring
SolarWinds AI can pull knowledge articles based on the query
Available, integrated GenAI VSA
GenAI-based incident and ticket summary available
Moderate
Good interface and experience as rated by users
High
No AI-based automation studio, separate automation modules available
Extensive integrations
Traditional SC available, no AI capability
Change Management Available
Available
Omnichannel communication available
Focus on network monitoring and IT security
User-friendly simple dashboards for agents
Lack of comprehensive analytics and reporting tools
$39-$99/month/technician
G2: 4.3, Capterra: 4.6
Ivanti Neurons
Focus on ITSM & security management
ITIL-based legacy ITSM system
Basic knowledge management article creation with GenAI
Available, integrated GenAI VSA
GenAI-based incident and ticket summary available
Low - summarizes tickets and incidents, can create basic knowledge articles
Modern user interface
High
No AI-based IT automation capability available
Extensive integrations
Traditional SC available, no AI capability
Change Management Available
Available
Omnichannel communication available
Focus on security + ITSM
Focus on ITSM and security
Complexity in configuration, requires dedicated experts
Custom pricing based on Ivanti features and suite required
G2: 4.2, Capterra: 3.8
Freshservice
Modern ITSM, strong focus on automation
ITIL-based ITSM with automation and modern cloud-infra
Limited Knowledge Management available with Freddy AI
Available, integrated GenAI VSA
Not available
High - based on user survey and feedback
Elegant and intuitive UI
High
IT automation with AI/ML capabilities available
Numerous integrations available
Traditional Self-Service Catalog only without AI
Change Management Available
Available
Omnichannel communication available
Automation and ease of use for the IT agents
Easy to use, quick deployment
Lacks advanced integrations
$19 - $105 per month
G2: 4.6, Capterra: 4.5
Managengine
Full suite of ITSM and asset management
Traditional ITIL-based ITSM for service delivery and ticketing
Basic knowledge management with GenAI available
Available, integrated GenAI VSA
Not available
Moderate
Modern and customizable interface
Moderate
No dedicated AI-automation studio
Multiple integrations available
Traditional SC available, no AI capability
Change Management Available
Available
Omnichannel communication available
Full IT asset management & ITSM
Complete ITSM solution
Can become complex at scale
Depends on number of end-points and annual/perpetual licenses, on-premise and cloud deployment: from $795 to $1,07000+ per annum
G2: 4.4, Capterra: 4.4
BMC Helix
Basic IT helpdesk, budget-friendly
Basic ITSM with GenAI capabilities (BMC HelixGPT)
Comprehensive AI-powered knowledge tool
Available, integrated GenAI VSA
Not available
High - based on user survey and feedback
Outdated and clunky interface
Low
No dedicated AI-automation studio
Limited Integrations
Basic Service Catalog available
Change Management/Problem Management Not Available
Available
Limited communication channels available
Budget-friendly IT helpdesk for basic ticketing
Budget-friendly
Outdated interface, limited scalability with the IT team
$995 one-time per feature
G2: 3.7, Capterra: 4.0
Cherwell
Comprehensive ITSM solution with flexibility
Legacy ITSM with Full ITIL support (currently at the end-of-life by 2026)
No GenAI Knowledge Management/Enterprise Search
Dated virtual agent available
Not available
No GenAI
Traditional UI/UX with limited customization
High
No automation studio available
Moderate Integrations
Basic SC available, no AI capability
Change Management Available
Available
Omnichannel communication available
Flexibility, customizable workflows for IT service delivery
Flexible and scalable ITSM solution
UI can be less intuitive for agents and end-users
$189/month
G2: 4.0, Capterra: 4.3
Kace
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Endpoint management, limited ITSM
Basic ITSM, focused on endpoint management
No GenAI Knowledge Management/Enterprise Search
No GenAI VSA available
Not available
No GenAI
Outdated interface
Low
No automation studio available
Limited Integrations
No dedicated SC available
Change Management/Problem Management Not Available
Available
Limited communication channels available
Endpoint management focus for IT service delivery
Good for endpoint management
Limited ITSM features
Usage based, starting at $2.4/year
G2: 4.1, Capterra: 4.2
JIRA
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Agile project management + ITSM capabilities
Basic ITSM capabilities by a well-known project management brand over a Kanban framework
Limited KM based on Confluence (no GenAI-based capabilities)
No GenAI VSA available
Not available
No GenAI
Clunky UI/UX, not very ITSM-focused
Moderate
No AI-powered automation hub available
Limited Integrations
Basic Service Catalog Available
Limited availability
Available
Omnichannel communication available
Combined agile project management and ITSM in one
Agile focus with basic ITSM
Limited ITSM compared to others
$44.27/agent/per month for all features
G2: 4.3, Capterra: 4.4
ServiceNow
Enterprise-grade ITSM, strong integrations
Full ITIL-based ITSM based on customizable modules
Available, traditional KM based on plan tier (Knowledge discovery based on SN articles and ticketing data)
Available, integrated GenAI VSA
Not available
Medium GenAI capabilities
Highly customizable, modern
High, needs experts for custom workflows
Automation Center available to create custom workflows with AI capabilities
Extensive integrations
Matured Service Catalog
Change Management Available
Available
Available, email, chat, voice
Strong ITIL framework that allows for numerous integrations
Enterprise-grade, highly customizable
High cost and complexity
$10-$100/user/month
G2: 4.4, Capterra: 4.5
EasyVista
User-centric ITSM, focus on user experience
Traditional ITSM based on ITIL (Originated from France)
No GenAI Knowledge Management/Enterprise Search
Available, integrated GenAI VSA
Not available
Low - based on user survey and feedback
Dated Interface and UX
High
No AI-based IT automation capability available
Moderate Integrations
Basic Service Catalog available,no AI capability
Change Management Available
Available
Omnichannel communication available
Easy of customization and IT configuration
Easy to use by end-users and allows customizable workflows
Expensive for smaller organizations
Starting at $50/technician/month
G2: 3.8, Capterra: 3.2
Halo ITSM
ITSM solution which is more focused on problem-management
ITIL-aligned ITSM solution
RAG-based enterprise search and knowledge management available
Available, integrated GenAI VSA
Available - HaloITSM enables ticket clustering, triaging, summarization and categorization
High (RAG-based GenAI focused on IT ticketing and conversational engagements)
Clean, modern UI/UX
High
No AI-based automation, siloed automation features
Extensive integrations
Traditional SC available, no AI capability
Change Management Available
Available
Omnichannel communication available
Extensive ITIL-based ITSM solution focused on problem management
Easy to create workflows and prompt customer service
Too many redundant features and some missing GenAI capabilities
$49/user/month (Cloud and On-Premise)
G2: 4.8, Capterra: 4.7
Moveworks
Agentic AI assistant for employees and task automation
* Recently acquired by ServiceNow
ITSM platform for resolving support tickets and reducing workload for IT teams
Uses GenAI to search and retrieve information from enterprise knowledge bases
Conversational Virtual Service Agents available for various automation tasks
Enables ticket triaging via its 'Triage' module
Moderate - robust AI-driven IT support solutions, effectively resolving a wide range of issues autonomously.
Good interface and experience as rated by users
Moderate
Offers creation of automated workflows for IT and service desk operations
Limited Integrations
Matured Service Catalog
Change Management Available
Available
Chat platforms and voice systems available
Features Agentic AI to automate tasks and enhance productivity
Enables rapid deployment of AI agents with a low-code platform
Requires more integration and customization, leading to higher implementation costs
$150/user/year
G2: 4.6, Capterra: 5, Microsoft: 4.4
Aisera
Unified Agentic AI platform for enterprise operations
Automates ITSM workflows, including incident management and service requests
AI-driven enterprise search that allows finding information across various data sources
Offers AI virtual agents that automate service desk interactions for a wide range of user inquiries
Provides automatic categorization and routing of tickets based on labels
Moderate - has a mature AI platform with comprehensive automation across multiple service domains, including IT, HR, and customer service.
Modern UI/UX for users
High
AI workflows automations can be created with visual low-code studio
Moderate Integrations
Basic Service Catalog
Change Management Available
Available
Voice-based & multichannel interactions through AI Voice Bot
Offers a unified platform with domain-specific LLMs powered by enterprise data
Flexible development options and a wide range of pre-built integrations
Requires dedicated internal team for management and close collaboration with Aisera's product team
starts from $1 per year per feature
G2: 4.4, Capterra: 4.5, Microsoft: 4.3
Espressive
Agentic AI for workplace assistance to employees and service desk agents
ITIL-based ITSM for conversational ticketing support
GenAI-powered knowledge management powered by natural language queries
Barista VSA for workplace assistance to employees and service desk agents
Barista Smart Ticketing allows for basic ticket routing and labeling
Moderate - offers a mature AI solution focused on enhancing employee experience through conversational interfaces and automation.
Dated and cluttered UI/UX
Moderate
Features pre-built and custom workflows to automate employee self-help
Moderate Integrations
Traditional Service Catalog
Change Management Available
Available
Multichannel interactions available
Provides BaristaGPT that automates employee self-help
Offers high ticket resolution rates and quick deployment
Lacks advanced reporting and ticketing analytics dashboard
NA
G2: 4.9, Capterra: NA, Microsoft: NA
Amelia
Agentic AI answering engine for customers and employees
Integrates with ITSM systems to provide automated support and streamline IT operations
Provides support answers through conversational interfaces
Deploys virtual service agent for providing human-like interactions
Diagnose and troubleshoot IT issues, providing users with solutions or escalating them as needed.
High - advanced conversational AI capabilities, delivering human-like interactions and understanding complex queries.
Slightly dated user interface and experience
Moderate
Amelia AIOps can be used to deploy automations
Extensive Integrations
Matured Service Catalog
Change Management Available
Available
Multichannel interactions available
Combines conversational and generative AI for custom service desk operations
Deploy advanced AI capabilities with existing systems
Dated agent and user interface
NA
G2: 4.3, Capterra: 5, Microsoft: 4.3
Why wait? See Rezolve.ai in action Today.
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
1-833-5ACTION (1-833-5228466)info@rezolve.ai
