Should you switch/upgrade or adopt a GenAI-based IT ticketing solution over a legacy solution? See why Rezolve.ai enables your IT team to generate higher ROI via excellent service delivery and keep your employee CSAT in the high 90s.
Capabilities
Agentic AI assistant for employees and task automation
Platform for resolving support tickets and reducing workload for IT teams
Uses GenAI to search and retrieve information from enterprise knowledge bases
Conversational Virtual Service Agents available for various automation tasks
Enables ticket triaging via its 'Triage' module
Moderate - robust AI-driven employee support solutions for various departments
Good interface and experience as rated by users
Moderate
Offers creation of automated workflows for IT and service desk operations
Limited Integrations
Matured Service Catalog
Change Management Available
Available
Chat platforms and voice systems available
Features Agentic AI to automate tasks and enhance productivity
Enables rapid deployment of AI agents with a low-code platform
Requires more integration and customization, leading to higher implementation costs
$150/user/year
G2: 4.6, Capterra: 5, Microsoft: 4.4
Why Rezolve.ai?
Most mature GenAI-based AITSM solution for seamless IT support within MS Teams & Slack.
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