Should you switch/upgrade or adopt a GenAI-based IT ticketing solution over a legacy solution? See why Rezolve.ai enables your IT team to generate higher ROI via excellent service delivery and keep your employee CSAT in the high 90s.
Capabilities
Agentic AI for workplace assistance to employees and service desk agents
ITIL-based ITSM for conversational ticketing support
GenAI-powered knowledge management powered by natural language queries
Barista VSA for workplace assistance to employees and service desk agents
Barista Smart Ticketing allows for basic ticket routing and labeling
Moderate - offers a mature AI solution focused on enhancing employee experience through conversational interfaces and automation.
Dated and cluttered UI/UX
Moderate
Features pre-built and custom workflows to automate employee self-help
Moderate Integrations
Traditional Service Catalog
Change Management Available
Available
Multichannel interactions available
Provides BaristaGPT that automates employee self-help
Offers high ticket resolution rates and quick deployment
Lacks advanced reporting and ticketing analytics dashboard
NA
G2: 4.9, Capterra: NA, Microsoft: NA
Why Rezolve.ai?
Most mature GenAI-based AITSM solution for seamless IT support within MS Teams & Slack.
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