A Modern Service Desk - Built from the Ground Up for AI Era
A full featured, powerful service management platform - built to reduce ticket volume and make ticket agents more productive with in-built GenAI assistance.
Service Desk features that make your employee support outrageously good
Deliver instant support in Teams and Slack, using AI to automate knowledge answers and workflows. Relief for your busy team with Sidekick as your first level of IT & HR support.
Customized Service Catalogs for each service offering and each team with their own forms, workflows and more! Configured in minutes and ready to go.
Designed with needed ITIL best practices and workflows out of the box. Incident, Request, Problem, and Change Management up and running in a jiffy.
Service Catalog automatically connects to the bot so all offering are available in bot - without lifting a finger!
A user friendly Service Portal that empowers users with intuitive, personalized, and comprehensive self-service capabilities, enabling seamless access to IT support.
Connect WithYour Favourite Apps
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Agent Assist harnesses generative AI to summarize tickets, proofread agent notes, and create smart action plans - cutting through complexity to accelerate ticket resolution. Helping transform support agents into support superheroes!
Offer real time support to your users with built in live chat. Highly configurable for business needs - hours, escalation paths and more.
Knowledge management like no other! GenAI assisted knowledge creation + AI integration to existing content - working together to give accurate information to the users.
Transform SLA management with real-time monitoring, configurable notifications, and intelligent escalations. Go beyond traditional SLA with GenAI analytics that detect emotion and prevent escalations.
World's Only Native AI Service Desk - GenAI + ITSM Together!
A modern full features ITSM built with AI features that help reduce your workload and make your agents more efficient. Benefits of AI without breaking a sweat.
Reduce workload - not just manage it
Rezolve.ai is designed to self service automate 30-35% of your tickets - giving your teams a third more time to do what is important to them.
Frictionless service across departments
15 support teams in 20 countries - speaking 5 languages - no problem, bring it on! Rezolve.ai provides a single, consolidated view - so employees get easy frictionless cross department support.
Improve service over time
Unlike traditional Service Desks that just manage tickets, Rezolve.ai learns and improves itself over time - solving more tickets - so you can watch your SLA performance and user Satisfaction getting better.
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Security and Compliance
Rezolve.ai ensures highest levels of data security and information privacy. We are compliant with all major global data security standards for your peace of mind.
See what our customers say about us
"Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team."
Bhavani Palukuri
"We recently finished our implementation of Rezolve.ai as a knowledge and automation base for our department. Our team really finds the chatbot to be quick, easy to find procedures and documentation"
IT Team
"Through the use of our AI chatbot [Clover] and live chat, we have been able to reach all 77,000 customers without language barriers or them waiting on the phone to speak to an agent"
Jackie Dwyer
"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click."
Team Management
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
