HaloITSM Pricing: Does It Offer Value for Money?

HaloITSM is an IT service management platform that helps businesses manage IT services, incidents, requests, and assets in one place. It focuses on simplifying IT processes by providing tools to manage everyday tasks.

Businesses can track issues, manage changes, and monitor IT assets through one system. HaloITSM can automate tasks and connect with other software, helping teams save time and work more efficiently.

To determine if HaloITSM offers value for money, it’s essential to consider competitor costs and how they compare to its pricing structure. Let’s face it: choosing the right IT service desk can be overwhelming, especially when most competitors in this category offer similar features.

In this article, we’ll explain HaloITSM pricing and features to help you make an informed decision. We’ll also compare it with Rezolve.ai, a popular GenAI-powered service desk.

Features of HaloITSM

Let’s take a closer look at the core features that make HaloITSM an effective solution for IT service management (ITSM):

• Incident Management: With its ITIL-aligned incident management, you can easily manage incidents and meet SLAs. Automate workflows and centralize communications for smoother operations.
• Self-Service Portal: Provide users with a customizable, branded portal to raise tickets, check requests, and find solutions in the knowledge base. Control what each user can see and do based on their profile.
• Knowledge Base: Create a repository of solutions and detailed articles with keyword indexing and rich formatting. Make information easily accessible and increase productivity through shared knowledge and canned responses.
• SLA Management: Manage SLAs with customizable groups, timings, priorities, and escalation rules. Automate response and resolution times and ensure SLAs are never violated.
• Problem Management: Escalate, automate, and investigate ongoing problems. Manage root causes and deliver thorough problem resolution.
• Release Management: Plan, control, and document all software releases, from minor updates to significant enhancements. Notify end-users about changes and version updates.
• CMDB/Configuration Management: Track assets and visualize dependencies between configuration items. Log incidents and problems against assets, helping you prevent major incidents by identifying systemic failings early.
• Change Control: Track, plan, and execute organizational changes, ensuring deadlines are met and standards are maintained across your organization.
• Service Catalog: Maintain a detailed, ITIL-compliant record of system actions. Provide reports with all relevant information to keep your team and customers informed.
• Artificial Intelligence: Automate IT processes using artificial intelligence- AITSM and improve the efficiency of your ITSM system.

HaloITSM Pricing Plans: Detailed Breakdown

HaloITSM doesn’t list its pricing publicly on its website, but third-party platforms like TrustRadius, G2, and GetApp provide valuable insights into the cost structure.

• HaloITSM offers pricing for cloud-based and on-premise deployments, starting at $49 per user per month, with optional setup fees for businesses requiring onboarding assistance. Organizations with in-house expertise can opt out of setup fees, a benefit that sets HaloITSM apart from many competitors that impose various competitor charges.
• Non-profits, charities, and educational institutions receive a 15% discount, making it a cost-effective solution for these sectors. Additionally, HaloITSM provides a 30-day free trial with no credit card required, allowing businesses to evaluate the service without the risk of competitor fees.
• HaloITSM follows a no-tiered pricing model, meaning all customers, regardless of user count, have full access to the platform’s features without locked functionalities or hidden costs. This approach allows businesses to scale without worrying about the competitor's monthly cost, which can increase significantly with higher plans.

GetApp provides more specific pricing details, particularly for the UK market. According to GetApp, HaloITSM pricing starts at £65 per user per month (billed annually), with flexibility depending on an organization's number of users. 

This price point applies to cloud-based and on-premise models based on the number of users, making it easier for businesses to scale their usage as needed.

HaloITSM stands out for its cost-effectiveness, especially considering the overall value compared to the cost of competitor solutions that often restrict access to features. 

According to Gartner Peer Insights (March 2023), here’s how HaloITSM fares compared to other ITSM solutions like Freshservice and ServiceNow:

According to Gartner Peer Insights (May 2023), here’s how HaloITSM fares compared to TeamDynamix:

Competitor Costs Comparison

HaloITSM Pros and Cons

We gathered some customer insights from review websites such as Capterra to give you an idea of HaloITSM’s advantages and limitations.

Benefits of Choosing HaloITSM

• The platform offers customization and ease of use, with HaloITSM truly adapting to meet business needs. Regular updates introduce new features that continuously enhance the service.

• HaloITSM has many features that let businesses customize the platform to their needs. Most parts of the system can be changed, and the web interface is easy to use, which helps users navigate the system effectively.

• HaloITSM excels in ticketing software with smooth implementation and easy customization. However, some Capterra users feel the knowledge base needs enhancements for better functionality. It also offers excellent technical support.

Drawbacks of Using HaloITSM

• Like all software, there are features that users may want but are not currently available. However, this is not a significant issue because HaloITSM is open to suggestions and often adds requested features.

• The knowledge base could be more robust, with features like article life cycles and restricted access for specific users.

• While HaloITSM offers reporting capabilities, some users need help with the process. Specifically, the need to use SQL from scratch can be a barrier. According to user reviews, a simple approach would simplify the reporting process, such as a dropdown selection of fields.

Rezolve.ai: The Best HaloITSM Alternative to Live Up to Your Potential

Rezolve.ai is a top choice for organizations seeking to improve their IT processes. It offers quick support through a human-in-the-loop live chat and features a user-friendly interface. With excellent customer service, Rezolve.ai enhances the overall IT experience.

It offers easy integration with Microsoft Teams, automated ticket routing, and GenAI for more competent knowledge management. Users can create workflows with Rezolve.ai’s no-code Automation Studio and request service through a simple chat interface. The GenAI SideKick boosts staff productivity, often increasing it by as much as 5%.

To better understand how Rezolve.ai compares to HaloITSM, here’s a detailed look at their key features:

To learn more about Rezolve.ai and see how it can elevate your IT operations, book a personalized demo.

FAQ

Can I switch between HaloITSM pricing plans after signing up?

Yes, you can switch between HaloITSM pricing plans after signing up. HaloITSM offers flexibility to accommodate your changing needs. If your current plan no longer fits your usage or requirements, you can upgrade or downgrade your plan at any time. To initiate the switch, navigate to your account settings, choose the desired plan, and confirm the changes. Your new plan will take effect at the start of your next billing cycle.

‍Does HaloITSM offer discounts for non-profits or educational institutions?

Yes, HaloITSM does offer discounts for non-profits and educational institutions. They understand these organizations' budget constraints and provide unique pricing options to support their missions. Interested organizations should contact HaloITSM’s sales team to apply for the discount. Be prepared to provide the necessary documentation to verify your status as a non-profit or educational institution to ensure you receive the appropriate discount on your subscription.

‍What happens if I exceed the usage limits of my HaloITSM plan?

If you exceed the usage limits of your HaloITSM plan, the consequences depend on the specific limits set in your chosen plan. Typically, you may receive notifications regarding your usage, and additional charges may apply if you continue to exceed those limits. Some plans offer upgrading to a higher tier to accommodate increased usage. Monitoring your usage regularly through the dashboard is essential to avoid unexpected charges or service interruptions.