Agentic ITSM Integrations Across Your Enterprise Ecosystem

You can check System Status via this link - https://www.rezolve.ai/system-status

Yes, there is a mobile app for agents.

Yes, this is something we can do during initial implementation.

Our core product comes with 250+ Out-of-the-Box integrations. Book a demo to learn more or ask for a copy of our Out-of-the-Box Automation Skills document.

Out-of-the-Box integrations can be completed during the few weeks at the start of Implementation. Custom integrations also take a few weeks depending on the availability of APIs and process.

We just need the APIs and your end points.

Yes, we support SSO through integrations with Active Directory. Active Directory is part of our Out-of-the-Box integrations.

Yes, the back-end capture all activities to meet audit trail needs.

Yes, Rezolve.ai is SOC 2 Type II compliant, HIPAA certified, and ISO 27001 certified. We're ready to provide you with Due Diligence documentation when you need.

Our platform enables you to centralize your knowledge throughout the organization through your employee engagement tool, like MS Teams or Slack. On Day 1, we can upload and parse your knowledge in bulk via our AI ingestor. The AI knowledgebase learns over time through a smart feedback loop. Through our knowledgebase, your employees will be able to access relevant, up-to-date information at their fingertips.

We can our ticketing system "an invisible ticketing system" because our end users never need to see it. Employees can open tickets, check status, add notes, and more through your employee engagement tool such as MS Teams or Slack (or via web and mobile app).

Tickets can be opened on MS Teams, Slack, emails, web, mobile app. Tickets can be manually created by employees or created on behalf of employees or, based on context, the bot can create tickets on behalf of employees.

Yes, users can open tickets via emails. The email sender is considered the Requester. Those in the To and CC fields are considered To Watchers and CC Watchers. All would get emails updates on the status of the tickets.

Yes, there are dashboards and reports based on user profile and access levels. To learn more about what dashboards and reports entail, feel free to book a demo with us.

Yes, these features are all included in the core product.

Rezolve.ai can automate workflows and knowledge. For example, we can help you automate the employee onboarding process with complete integration with HR system such as Workday and e-signature tool such as DocuSign. We can also auto-resolve common tasks such as access requests, software order, password reset, software install, and desktop configuration.

Password reset, access requests, software order.

Software install, laptop configuration.

Yes, the functionalities that we provide on MS Teams are one of our differentiators. Book a demo and see some of these game-changing features in action.

Yes, there is a concept called lite users. Feel free to ask about this during our next meeting.

You should allot 4-6 weeks for initial implementation. We can build more and more together throughout our collaboration. And noted that automation is a journey. Phase 1 (2 weeks to 2 months) is about address common support issues. Phase 2 (a couple months) is about automation and integrations. Phase 3 (a couple of months later) is about doing more advanced tasks, knowledge and workflow automation.

Through your input, it takes a few short weeks to create, test, and deploy these workflows. Building automation with us doesn't take the time and resources that you think it does. Book a demo and ask us to show you our low-code/no-code Studio.

Yes, absolutely.

You should first book a demo with us to see the product. Then, let us know that you want a Free Trial. We'll be happy to set that up.

It would be hard to find a way to achieve ROI faster than with Rezolve.ai. The pricing for our core product is based on number of employees and departments. Desktop Automation is a separate module that is priced based on number of end user device.