Webinar

GenAI and the Service Desk: What does this mean for you?

Upcoming live

February 7, 2024

1 pm - 2 pm EST

Book Your Spot Now

Agenda

The current state of GenAI Evolution - Maturity and adoption.
Changing expectations of employee support.
GenAI in Service Desk: Key areas under transformation.
* GenAI in Agile Enterprise Knowledge Management.
* Conversational Ticketing and Automation with GenAI.
* Agent productivity.
Integrating GenAI in Collaboration Platforms like MS Teams.
The Future of GenAI: Innovations and Expectations.
Real-life experience and perspectives from AC Transit.
GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
Interactive Q&A Session: Insights and Engagements.

Our Speakers

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Our Resources

Sub Blogs Images

The Definitive Guide to ITSM Frameworks

Sub Blogs Images

GenAI and the Service Desk: What does this mean for you?

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

Explore case study

Webinar Series

GenAI and the Service Desk: What does this mean for you?

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Agenda

The current state of GenAI Evolution - Maturity and adoption.
Changing expectations of employee support.
GenAI in Service Desk: Key areas under transformation.
* GenAI in Agile Enterprise Knowledge Management.
* Conversational Ticketing and Automation with GenAI.
* Agent productivity.
Integrating GenAI in Collaboration Platforms like MS Teams.
The Future of GenAI: Innovations and Expectations.
Real-life experience and perspectives from AC Transit.
GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
Interactive Q&A Session: Insights and Engagements.

Speakers

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Matt Ruck

CEO, XOP.ai

Steve Goldberg

Principal HCM Industry Analyst and Advisor

Hari Abburi

Faculty & Future Skills Curator, The Fast Future Executive

Pinak Dash

Executive Director Technology, JLL

Efrem Richardson

Information Systems Manager, City of Folsom

Jackie Dwyer

Director of Parks and Community Services, City of Dublin

Ahad B.

CTO, C-SPAN

Janelle Nero

Helpdesk Support Specialist, Timberwolves

Chris Lawrence

CIO, CISO at a leading healthcare company

Lyle Florence

Manager, IT Operations and Support at MyEyeDr

Betsy Summers

Featured Speaker: Principal Analyst, Forrester

Constance Mayaki

Programming Manager at Black Angus

Andre Heard

VP of Information Technology at 24Seven Hotels

Seth Earley

Founder & CEO, Earley Information Science

Kyle Campanaro

Director of Information Technology, SUNY Morrisville

Ahsan Baig

CIO, AC Transit

Will McKeon-White

Senior Analyst, Forrester

Diana M Ramirez

Director - Customer Success

Saurabh Kumar

C.E.O, Rezolve.ai

Julie Mohr

Featured Speaker: Senior Analyst, Forrester

Michael K. Smith

C.I.O., University of Evansville

Joshua O'Brien

Technical Lead

Tracy Vo

Head of Client Solutions

Manish Sharma

CRO, Rezolve.ai

Agenda

The current state of GenAI Evolution - Maturity and adoption.
Changing expectations of employee support.
GenAI in Service Desk: Key areas under transformation.
* GenAI in Agile Enterprise Knowledge Management.
* Conversational Ticketing and Automation with GenAI.
* Agent productivity.
Integrating GenAI in Collaboration Platforms like MS Teams.
The Future of GenAI: Innovations and Expectations.
Real-life experience and perspectives from AC Transit.
GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
Interactive Q&A Session: Insights and Engagements.

Wednesday, February 7, 2024

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Webinar Series

GenAI and the Service Desk: What does this mean for you?

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Agenda

The current state of GenAI Evolution - Maturity and adoption.
Changing expectations of employee support.
GenAI in Service Desk: Key areas under transformation.
* GenAI in Agile Enterprise Knowledge Management.
* Conversational Ticketing and Automation with GenAI.
* Agent productivity.
Integrating GenAI in Collaboration Platforms like MS Teams.
The Future of GenAI: Innovations and Expectations.
Real-life experience and perspectives from AC Transit.
GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
Interactive Q&A Session: Insights and Engagements.

Our Speaker's Quotes

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Our Speakers

Will McKeon-White

Senior Analyst, Forrester

Ahsan Baig

CIO, AC Transit

Manish Sharma

CRO, Rezolve.ai

Our Speaker's Quotes

Webinar Quotes

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Our Resources

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GenAI and the Service Desk: What does this mean for you?

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

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