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Privacy Policy

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Introduction

Actionable Science, Inc. (referred to herein as “we”, “our” and “Actionable Science”), respects the privacy of its customers, business partners, and users (individually referred to herein as “you” and "customer") of its applications and its websites, including resolve.ai. This Actionable Science Privacy Policy (the "Privacy Policy") describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Privacy Policy also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices.

This Privacy Policy describes our privacy practices with respect to the collection, use, and disclosure of personal information. As used herein, the term “Services” means our website at rezolve.ai (“Website”), our hosted software applications and related support services. This Privacy Policy applies to all personal data collected and processed by Actionable Science, regardless of the manner in which the same is collected.

We categorize the personal data we receive as follows:

  • Customer Data - Personal data provided by our customers about other individuals (including their employees and end users).
  • Other Data - Personal data provided directly to us from the data subject.

Our customers are the controller of Customer Data and Actionable Science is the processor of Customer Data. Actionable Science the controller of “Other Data”. 

Information We Collect

Customer Data - Customers provide data to us for processing in connection with our Services.

Customer Data may be processed by us as a result of customer’s use of the Services when our customers, or their end-users, input or upload information into the Services. For example, customers who use our applications may upload Customer Data about their employees.

Other Data

For creation of user accounts, you provide your name, email address, password, telephone number and correspondence address. You also provide billing details for invoicing purposes.

You may contact us for post-production support through our support portal facility. Your data (Name, Business Email Id, Your organization’s name) is required to log a support request in our helpdesk.

We also collect data when you use the Services.

  • Data - Our servers automatically collect information when you access or use the Services. This data is recorded in log files. Examples of such data include IP Address.
  • Information we collect as you navigate through the Website - As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your usage patterns, traffic data, location data, logs and other communication 3 data and the resources that you access, as well as information about your computer and internet connection, including your operating system and browser type.
  • Mobile Application - When you download and use our mobile application, we automatically collect information on the type of device you use, and operating system version.
  • Subscription Data – You provide personal data to us as part of signing up for our newsletter on our websites. We may also collect personal information from you when you use interactive features of the Website, promotions, requesting customer support, or otherwise communicating with us.
  • Contact Us Data – When you inquire about our products and services, we collect and store this data to communicate with you and respond to your inquiry.  

Data from Others

Actionable Science may receive your data from sources other than from you, such as social media websites and Google Analytics.  Customers may also provide data about their users, which may include you if your use is affiliates with a customer of Actionable Science, that is necessary to create user accounts.

Actionable Science may collect and use information we receive from third parties in connection with your use of the Website. For instance, Actionable Science uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts, and to identify areas for improvement.

Cookies

We collect data through cookies.

Actionable Science uses cookies to help Actionable Science identify and track visitors, their usage of the Website, and their website access preferences. Actionable Science visitors can control cookies through your browser settings.

HOW WE USE YOUR DATA

How we use your personal data will depend on which Services you use and how you use those Services.

Customer Data will be used by Actionable Science in accordance with customer’s instructions, including any applicable terms in the agreement between Actionable Science and the customer (“Customer Agreement”). Actionable Science is a processor of Customer Data and customer is the controller.

Other Data is used by us to provide our Services, provide you with product demos, contact you for direct marketing (in accordance with your preferences) and to allow you to comment on our blog sections. We also use this data to communicate with you by responding to your requests, comments and questions.

Lawful bases for processing

When we have lawful bases to process your personal data.

In some cases, we may have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

How we use Customer Data

We use your data to authenticate you and authorize access to our services.

We only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data that we have about you to provide our services and provide support to you. In each case, Actionable Science collects such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.

  • To send emails and other communications -We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services and our Services offerings. These communications are considered part of the Services and you may not opt out of them.
  • Customer Support -If you send us a request (for example via a support email or via one of our feedback mechanisms), we respond to your request or to help your issues.
  • For any other purpose as provided for in the Services Agreement between us and the customer, or as otherwise authorized by the customer;
  • In accordance with or as may be required by law.  

How we use Other Data

We may send you service related messages or marketing / promotional materials consistent with your preferences. You may choose to restrict the collection or use of your personal information. 

We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receiving such communications from us.

Users under 16 years of age

The Sites and Services do not knowingly collect personal information from users under the age of 16. 

If you are under the age of 16, you are not permitted to use the Services or to disclose your personal data to us. If we learn we have collected or received personal data from a child under 16, we will delete that data. If you believe we might have any information from or about a child under 16, please contact us.

Data Retention Policy

We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Customer Data - We retain your information for as long as you have an active Services account. We may also retain your personal information for extended period under applicable statutory laws. 

Actionable Science will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When a customer terminates all Services, we delete all Customer Data provided by such customer per their instructions or as per our retention policy.

Other Data - We retain your information for as long as necessary for the purposes that we have described in this Privacy Policy 

Actionable Science may retain Other Data pertaining to you only for as long as necessary for the purposes described in this Privacy Policy.

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You have a right to withdraw previously provided consent to use your data at any time.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

Your Rights to Control Data

Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict use of your personal information 

We strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes. Some rights can be access from within the Actionable Science application. For visitors, these rights can be exercised by contacting us with your specific request.

  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g. if it is no longer necessary to provide Services to you).
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g. if we have no legal right to keep using it) or to limit our use of it (e.g. if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data:  You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

Termination of Services

We keep some personal data even after termination of Services 

Following the termination of Services, we generally delete your personal information as per our retention policy. Some information that is necessary for statutory obligations such as records of payment processing, invoicing data will be retained as necessary.

YOUR INFORMATION SHARED WITH OTHERS

Recipients of your data

Your data will be shared with other recipients to provide Services.
While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers. Examples of when and for what purpose your data is shared include data center / hosting services, email marketing services, etc.

The following categories of recipient will most likely receive your data in order for us to provide the Services to you.  Third-party handling of your data will be subject to such third party’s privacy policy.

  • Third Party Data Center Services - Azure Data Center Services
  • Third Party SMTP Services such as Mailchimp
  • Third party vendor companies for providing us marketing support
  • Other modules of Actionable Science applications to which you may or may not have subscribed to

To Comply with Laws - If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Cross-Border Data Transfers

Your data will be stored and processed in multiple countries including outside of the European Union (EU) Region

Since we are an international company, your data will be processed outside of the EU region. Your data will be processed within Third Party Data Centers in USA and within Actionable Science offices in USA and India. Some countries where we process data may not have as protective laws as your own country and there are risks associated with such transfer.

Actionable Science offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data. These clauses are contractual commitments between parties transferring personal data (for example, between Actionable Science and its Clients, suppliers or data processors outside the EU), binding them to protect the privacy and security of the data.

Security Measures to Protect Your Data

Security Measures

We implement security controls to prevent breaches and unauthorised access to your data.

We maintain reasonable and appropriate security measures to protect Customer Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Examples of security measures include physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities etc.

We also subject our services to internationally recognised certification and attestation standards. Actionable Science is SSAE 18 – SOC 2 Type 1 attested.

Protection of personal information

Our Sites and Services uses commercial efforts to maintain safeguards for protection of your Personal Information

Actionable Science takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

‍OTHER INFORMATION

Contact Information

You can contact us about this privacy policy or use of our services.

If you have questions or complaints regarding this Policy, you may contact us through email at info@rezolve.ai or through phone at 1-833-5228466.

If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.

Grievance Redressal with respect to Actionable Science Labs Private Limited (being a subsidiary of Actionable Science Inc)

If you have any questions or complaints regarding the handling of your data, or have any questions or concerns regarding this Policy, you may contact our grievance redressal officer Saurabh Kumar at:

Address: 11501 Dublin Blvd STE 200, Dublin, CA 94568
Email: info@rezolve.ai
Phone number: 001-833-5228466

The grievance officer is identified above pursuant to the provisions of the applicable laws including but not limited to the Information Technology Act, 2000 and its rules.

Privacy Policy Change

Actionable Science may change this Privacy Policy from time to time, at our sole discretion.

Actionable Science encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Services or both. You confirm that your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.

California Users’ Privacy Policy Rights Notice

In addition to your rights provided for above in this Privacy Policy, if you are a California resident, you have additional rights in relation to your personal information, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”) as expanded by the California Privacy Rights Act (“CPRA”). This California Privacy Rights Notice (“California Notice”) sets out those additional rights. Any terms defined in the CCPA have the same meaning when used in this California Notice.

Your Rights to Know, Access, Correct, and Delete personal information.

To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:

  • the categories of personal information we collected about you in the 12-month period preceding your request;
  • the categories of sources from which the personal information is collected;
  • our business purpose for collecting, selling, or sharing personal information;
  • the categories of third parties with whom we share personal information;
  • the specific pieces of personal information we collected about you; and
  • the categories of personal information about you that we sell or disclose to third parties.

You may request that we correct any inaccurate personal information that we collected from you. To the extent provided by law, you may also request that we delete your personal information.  

If you would like to access, manage, change, correct, limit, or delete your personal information, you can do so via your user account settings. Alternatively, to exercise the rights described above, please email your request to info@rezolve.ai

We will confirm receipt of your request with 10 business days. We will respond to your request within 45 calendar days of receiving your request, and notify you if we need an additional 45 days to respond.  

Verifying Requests

When you ask us to disclose specific pieces of personal information to you or to delete personal information we obtained from you, we have to verify your identity before processing your request. If we are unable to verify your identity we may deny your request at our discretion. As a part of this process, we will match the identifying information provided by you to the Persona Information we have about you. We may ask for additional personal information such as government or other identification, along with your name, address history, and information about your previous interactions with us. More stringent verification is required if you do not have or cannot access your user account with us.  

An Authorized Agent Can Make Requests on Your Behalf

You may designate an authorized agent to make a request to access or a request to delete on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide the agent with a valid power of attorney. We will also request your valid government issued identification and the authorized agent’s valid government issued identification. We may verify the authenticity of the request directly with you, and may deny requests from authorized agents who do not submit sufficient proof that they have been authorized by you to act on your behalf, or are unable to verify their identity.

Categories of personal information We Collect

Pursuant to the CCPA, this section describes: 1) disclosure of the categories of your personal information we collected in the 12 months prior to the “Last Updated” date of this Privacy Policy; 2) identification of the categories of sources from which your personal information is collected; and 3) the categories of personal information that we disclose to third parties, and the categories of third parties to whom the information is disclosed. Additional information about these categories can be found in the previous Privacy Policy sections above. The categories are as follows:

  • Identifiers. This includes information like your name, alias, postal address, online identifier, images of you, IP address, email address, user account name and number.
  • Categories of Sources Collected from - We collect these from: 1) you directly; 2) our customers who you may be affiliated with (i.e., your employer or school) 3) third-party service providers, such as social media; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; 2) business partners; and 3) other Actionable Science users.  
  • Other personal information protected under Cal. Civ. Code 1798.80(e). This includes your telephone number, billing address, credit or debit card information, signature, and bank account information.
  • Categories of Sources Collected from- We collect these from: 1) you directly.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers.
  • Protected Classifications Under California or Federal Law. This includes demographics such as your age, marital status, race, religion, national origin, disability, sexual orientation, or gender. You may voluntarily provide such information in relation to your Account Profile or specific marketing and advocacy projects and campaigns.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and 2) third-party service providers, such as social media.
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; 2) other Actionable Science users; and 3) business partners.  
  • Commercial Information. This includes records of Actionable Science Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) our business partners.  
  • Internet or Other Electronic Network Activity Information. This includes your interactions with our Services and what led you to our Services, such as browsing history search history and information regarding your interaction with a website or advertisement.  
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.  
  • Geolocation Data. This includes the location of your device or computer and IP address.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.  
  • Professional or employment-related Information. This includes your title and where you work.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and; 2) our customers who you may be affiliated with (i.e., your employer or school).
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers such as background check providers; and 2) business partners.  
  • Education Information.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and ; 2) our customers who you may be affiliated with (i.e., your school).
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers such as background check providers; and 2) business partners.
  • Inferences Drawn from Information. This includes information about your interests and purchase preferences.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; 4) Ad Partners; and 5) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.      

We may also disclose personal information: 1) to governmental regulatory authorities as required by law; 2) to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, or to enforce our legal rights or contractual commitments that you have made; 3) as part of an organizational business transaction, such as a merger, acquisition, joint venture, financing, or sale of organizational assets; and 4) in the event of insolvency, bankruptcy, or receivership.

The Purposes for Our Collection of Your personal information

The CCPA requires disclosure of the business or commercial purpose for our collecting and disclosing of your personal information. We collect, use, and disclose the categories of personal information for our business and commercial purposes described in the “Information You Provide to Us,” “Information from Third Party Sources” and “Other Uses of personal information” sections above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase transactions, processing payments, and for providing advertising and marketing services.

Your Rights Regarding the Sale of Your personal information

We will not sell personal information about you, as defined under the CCPA. You do not need to “opt-out” or tell us to refrain from selling your Information.

Your Right to Non-discrimination

Limiting use of, or deleting, your personal information, or restricting certain personal information we may share with third parties, may impact features and uses that rely on the use of sharing of that information. However, we will not discriminate against you for exercising any of your rights under the CCPA, including otherwise denying you goods or services, providing you with a different level or quality of Services, or charging you different prices or rates for Services.

Accessibility

If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us by email at  info@rezolve.ai

Contact Us

If you have questions about these practices, you can contact by email at info@rezolve.ai

In addition to the rights above, pursuant to California Civil Code sections 1798.83-1798.84, once per year and at no charge, California residents who share personal information with us have the right to request and obtain: 1) a list of third parties to whom we have disclosed their personal information for direct marketing purposes in the prior calendar year; and 2) the type of personal information disclosed to those third parties. If you would like to exercise this right, please use the contact information listed in this section to contact us.

Introduction

Actionable Science, Inc. (referred to herein as “we”, “our” and “Actionable Science”), respects the privacy of its customers, business partners, and users (individually referred to herein as “you” and "customer") of its applications and its websites, including resolve.ai. This Actionable Science Privacy Policy (the "Privacy Policy") describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Privacy Policy also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices.

This Privacy Policy describes our privacy practices with respect to the collection, use, and disclosure of personal information. As used herein, the term “Services” means our website at rezolve.ai (“Website”), our hosted software applications and related support services. This Privacy Policy applies to all personal data collected and processed by Actionable Science, regardless of the manner in which the same is collected.

We categorize the personal data we receive as follows:

  • Customer Data - Personal data provided by our customers about other individuals (including their employees and end users).
  • Other Data - Personal data provided directly to us from the data subject.

Our customers are the controller of Customer Data and Actionable Science is the processor of Customer Data. Actionable Science the controller of “Other Data”. 

Information We Collect

Customer Data - Customers provide data to us for processing in connection with our Services.

Customer Data may be processed by us as a result of customer’s use of the Services when our customers, or their end-users, input or upload information into the Services. For example, customers who use our applications may upload Customer Data about their employees.

Other Data

For creation of user accounts, you provide your name, email address, password, telephone number and correspondence address. You also provide billing details for invoicing purposes.

You may contact us for post-production support through our support portal facility. Your data (Name, Business Email Id, Your organization’s name) is required to log a support request in our helpdesk.

We also collect data when you use the Services.

  • Data - Our servers automatically collect information when you access or use the Services. This data is recorded in log files. Examples of such data include IP Address.
  • Information we collect as you navigate through the Website - As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your usage patterns, traffic data, location data, logs and other communication 3 data and the resources that you access, as well as information about your computer and internet connection, including your operating system and browser type.
  • Mobile Application - When you download and use our mobile application, we automatically collect information on the type of device you use, and operating system version.
  • Subscription Data – You provide personal data to us as part of signing up for our newsletter on our websites. We may also collect personal information from you when you use interactive features of the Website, promotions, requesting customer support, or otherwise communicating with us.
  • Contact Us Data – When you inquire about our products and services, we collect and store this data to communicate with you and respond to your inquiry.  

Data from Others

Actionable Science may receive your data from sources other than from you, such as social media websites and Google Analytics.  Customers may also provide data about their users, which may include you if your use is affiliates with a customer of Actionable Science, that is necessary to create user accounts.

Actionable Science may collect and use information we receive from third parties in connection with your use of the Website. For instance, Actionable Science uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts, and to identify areas for improvement.

Cookies

We collect data through cookies.

Actionable Science uses cookies to help Actionable Science identify and track visitors, their usage of the Website, and their website access preferences. Actionable Science visitors can control cookies through your browser settings.

HOW WE USE YOUR DATA

How we use your personal data will depend on which Services you use and how you use those Services.

Customer Data will be used by Actionable Science in accordance with customer’s instructions, including any applicable terms in the agreement between Actionable Science and the customer (“Customer Agreement”). Actionable Science is a processor of Customer Data and customer is the controller.

Other Data is used by us to provide our Services, provide you with product demos, contact you for direct marketing (in accordance with your preferences) and to allow you to comment on our blog sections. We also use this data to communicate with you by responding to your requests, comments and questions.

Lawful bases for processing

When we have lawful bases to process your personal data.

In some cases, we may have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

How we use Customer Data

We use your data to authenticate you and authorize access to our services.

We only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data that we have about you to provide our services and provide support to you. In each case, Actionable Science collects such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.

  • To send emails and other communications -We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services and our Services offerings. These communications are considered part of the Services and you may not opt out of them.
  • Customer Support -If you send us a request (for example via a support email or via one of our feedback mechanisms), we respond to your request or to help your issues.
  • For any other purpose as provided for in the Services Agreement between us and the customer, or as otherwise authorized by the customer;
  • In accordance with or as may be required by law.  

How we use Other Data

We may send you service related messages or marketing / promotional materials consistent with your preferences. You may choose to restrict the collection or use of your personal information. 

We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receiving such communications from us.

Users under 16 years of age

The Sites and Services do not knowingly collect personal information from users under the age of 16. 

If you are under the age of 16, you are not permitted to use the Services or to disclose your personal data to us. If we learn we have collected or received personal data from a child under 16, we will delete that data. If you believe we might have any information from or about a child under 16, please contact us.

Data Retention Policy

We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Customer Data - We retain your information for as long as you have an active Services account. We may also retain your personal information for extended period under applicable statutory laws. 

Actionable Science will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When a customer terminates all Services, we delete all Customer Data provided by such customer per their instructions or as per our retention policy.

Other Data - We retain your information for as long as necessary for the purposes that we have described in this Privacy Policy 

Actionable Science may retain Other Data pertaining to you only for as long as necessary for the purposes described in this Privacy Policy.

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You have a right to withdraw previously provided consent to use your data at any time.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

Your Rights to Control Data

Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict use of your personal information 

We strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes. Some rights can be access from within the Actionable Science application. For visitors, these rights can be exercised by contacting us with your specific request.

  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g. if it is no longer necessary to provide Services to you).
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g. if we have no legal right to keep using it) or to limit our use of it (e.g. if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data:  You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

Termination of Services

We keep some personal data even after termination of Services 

Following the termination of Services, we generally delete your personal information as per our retention policy. Some information that is necessary for statutory obligations such as records of payment processing, invoicing data will be retained as necessary.

YOUR INFORMATION SHARED WITH OTHERS

Recipients of your data

Your data will be shared with other recipients to provide Services.
While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers. Examples of when and for what purpose your data is shared include data center / hosting services, email marketing services, etc.

The following categories of recipient will most likely receive your data in order for us to provide the Services to you.  Third-party handling of your data will be subject to such third party’s privacy policy.

  • Third Party Data Center Services - Azure Data Center Services
  • Third Party SMTP Services such as Mailchimp
  • Third party vendor companies for providing us marketing support
  • Other modules of Actionable Science applications to which you may or may not have subscribed to

To Comply with Laws - If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Cross-Border Data Transfers

Your data will be stored and processed in multiple countries including outside of the European Union (EU) Region

Since we are an international company, your data will be processed outside of the EU region. Your data will be processed within Third Party Data Centers in USA and within Actionable Science offices in USA and India. Some countries where we process data may not have as protective laws as your own country and there are risks associated with such transfer.

Actionable Science offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data. These clauses are contractual commitments between parties transferring personal data (for example, between Actionable Science and its Clients, suppliers or data processors outside the EU), binding them to protect the privacy and security of the data.

Security Measures to Protect Your Data

Security Measures

We implement security controls to prevent breaches and unauthorised access to your data.

We maintain reasonable and appropriate security measures to protect Customer Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Examples of security measures include physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities etc.

We also subject our services to internationally recognised certification and attestation standards. Actionable Science is SSAE 18 – SOC 2 Type 1 attested.

Protection of personal information

Our Sites and Services uses commercial efforts to maintain safeguards for protection of your Personal Information

Actionable Science takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

‍OTHER INFORMATION

Contact Information

You can contact us about this privacy policy or use of our services.

If you have questions or complaints regarding this Policy, you may contact us through email at info@rezolve.ai or through phone at 1-833-5228466.

If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.

Grievance Redressal with respect to Actionable Science Labs Private Limited (being a subsidiary of Actionable Science Inc)

If you have any questions or complaints regarding the handling of your data, or have any questions or concerns regarding this Policy, you may contact our grievance redressal officer Saurabh Kumar at:

Address: 11501 Dublin Blvd STE 200, Dublin, CA 94568
Email: info@rezolve.ai
Phone number: 001-833-5228466

The grievance officer is identified above pursuant to the provisions of the applicable laws including but not limited to the Information Technology Act, 2000 and its rules.

Privacy Policy Change

Actionable Science may change this Privacy Policy from time to time, at our sole discretion.

Actionable Science encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Services or both. You confirm that your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.

California Users’ Privacy Policy Rights Notice

In addition to your rights provided for above in this Privacy Policy, if you are a California resident, you have additional rights in relation to your personal information, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”) as expanded by the California Privacy Rights Act (“CPRA”). This California Privacy Rights Notice (“California Notice”) sets out those additional rights. Any terms defined in the CCPA have the same meaning when used in this California Notice.

Your Rights to Know, Access, Correct, and Delete personal information.

To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:

  • the categories of personal information we collected about you in the 12-month period preceding your request;
  • the categories of sources from which the personal information is collected;
  • our business purpose for collecting, selling, or sharing personal information;
  • the categories of third parties with whom we share personal information;
  • the specific pieces of personal information we collected about you; and
  • the categories of personal information about you that we sell or disclose to third parties.

You may request that we correct any inaccurate personal information that we collected from you. To the extent provided by law, you may also request that we delete your personal information.  

If you would like to access, manage, change, correct, limit, or delete your personal information, you can do so via your user account settings. Alternatively, to exercise the rights described above, please email your request to info@rezolve.ai

We will confirm receipt of your request with 10 business days. We will respond to your request within 45 calendar days of receiving your request, and notify you if we need an additional 45 days to respond.  

Verifying Requests

When you ask us to disclose specific pieces of personal information to you or to delete personal information we obtained from you, we have to verify your identity before processing your request. If we are unable to verify your identity we may deny your request at our discretion. As a part of this process, we will match the identifying information provided by you to the Persona Information we have about you. We may ask for additional personal information such as government or other identification, along with your name, address history, and information about your previous interactions with us. More stringent verification is required if you do not have or cannot access your user account with us.  

An Authorized Agent Can Make Requests on Your Behalf

You may designate an authorized agent to make a request to access or a request to delete on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide the agent with a valid power of attorney. We will also request your valid government issued identification and the authorized agent’s valid government issued identification. We may verify the authenticity of the request directly with you, and may deny requests from authorized agents who do not submit sufficient proof that they have been authorized by you to act on your behalf, or are unable to verify their identity.

Categories of personal information We Collect

Pursuant to the CCPA, this section describes: 1) disclosure of the categories of your personal information we collected in the 12 months prior to the “Last Updated” date of this Privacy Policy; 2) identification of the categories of sources from which your personal information is collected; and 3) the categories of personal information that we disclose to third parties, and the categories of third parties to whom the information is disclosed. Additional information about these categories can be found in the previous Privacy Policy sections above. The categories are as follows:

  • Identifiers. This includes information like your name, alias, postal address, online identifier, images of you, IP address, email address, user account name and number.
  • Categories of Sources Collected from - We collect these from: 1) you directly; 2) our customers who you may be affiliated with (i.e., your employer or school) 3) third-party service providers, such as social media; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; 2) business partners; and 3) other Actionable Science users.  
  • Other personal information protected under Cal. Civ. Code 1798.80(e). This includes your telephone number, billing address, credit or debit card information, signature, and bank account information.
  • Categories of Sources Collected from- We collect these from: 1) you directly.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers.
  • Protected Classifications Under California or Federal Law. This includes demographics such as your age, marital status, race, religion, national origin, disability, sexual orientation, or gender. You may voluntarily provide such information in relation to your Account Profile or specific marketing and advocacy projects and campaigns.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and 2) third-party service providers, such as social media.
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; 2) other Actionable Science users; and 3) business partners.  
  • Commercial Information. This includes records of Actionable Science Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) our business partners.  
  • Internet or Other Electronic Network Activity Information. This includes your interactions with our Services and what led you to our Services, such as browsing history search history and information regarding your interaction with a website or advertisement.  
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.  
  • Geolocation Data. This includes the location of your device or computer and IP address.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; and 4) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.  
  • Professional or employment-related Information. This includes your title and where you work.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and; 2) our customers who you may be affiliated with (i.e., your employer or school).
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers such as background check providers; and 2) business partners.  
  • Education Information.  
  • Categories of Sources Collected from- We collect these from: 1) you directly; and ; 2) our customers who you may be affiliated with (i.e., your school).
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers such as background check providers; and 2) business partners.
  • Inferences Drawn from Information. This includes information about your interests and purchase preferences.
  • Categories of Sources Collected from- We collect these from: 1) you directly and our observations of your interaction with us; 2) third-party service providers; 3) data vendors and brokers; 4) Ad Partners; and 5) automatic data collection technologies.  
  • Categories of Third Parties Shared with- We may share these with: 1) third-party service providers; and 2) business partners.      

We may also disclose personal information: 1) to governmental regulatory authorities as required by law; 2) to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, or to enforce our legal rights or contractual commitments that you have made; 3) as part of an organizational business transaction, such as a merger, acquisition, joint venture, financing, or sale of organizational assets; and 4) in the event of insolvency, bankruptcy, or receivership.

The Purposes for Our Collection of Your personal information

The CCPA requires disclosure of the business or commercial purpose for our collecting and disclosing of your personal information. We collect, use, and disclose the categories of personal information for our business and commercial purposes described in the “Information You Provide to Us,” “Information from Third Party Sources” and “Other Uses of personal information” sections above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase transactions, processing payments, and for providing advertising and marketing services.

Your Rights Regarding the Sale of Your personal information

We will not sell personal information about you, as defined under the CCPA. You do not need to “opt-out” or tell us to refrain from selling your Information.

Your Right to Non-discrimination

Limiting use of, or deleting, your personal information, or restricting certain personal information we may share with third parties, may impact features and uses that rely on the use of sharing of that information. However, we will not discriminate against you for exercising any of your rights under the CCPA, including otherwise denying you goods or services, providing you with a different level or quality of Services, or charging you different prices or rates for Services.

Accessibility

If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us by email at  info@rezolve.ai

Contact Us

If you have questions about these practices, you can contact by email at info@rezolve.ai

In addition to the rights above, pursuant to California Civil Code sections 1798.83-1798.84, once per year and at no charge, California residents who share personal information with us have the right to request and obtain: 1) a list of third parties to whom we have disclosed their personal information for direct marketing purposes in the prior calendar year; and 2) the type of personal information disclosed to those third parties. If you would like to exercise this right, please use the contact information listed in this section to contact us.

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