Ivanti Pricing: Does It Offer Value for Money?

Is Ivanti Neurons for ITSM worth the investment for your IT service management (ITSM) needs? Can Ivanti’s pricing structure fit within your budget while delivering value in the long term?

If you’re asking these questions, chances are that Ivanti Neurons for ITSM is putting a dent in your support budget. If this prompts you to understand competitor costs and pricing plans, you’ve reached the right place.

What you’re looking for is a product that offers the unbeatable combination of affordability and premium features that make it a wise, worthwhile investment. Here’s the thing: initial pricing is not often what you see; hidden costs are associated with an ITSM tool, for example, paying per asset technician or ticket. Therefore, it’s critical to ask yourself some questions as you evaluate the cost of an ITSM solution.

Before we share the competitor pricing tiers with you, let’s explore Ivanti Neurons for ITSM, its pros and cons, and pricing plans.

Overview of Ivanti Neurons for ITSM

As an established IT management player, Ivanti offers powerful ITSM, IT asset management (ITAM), Unified Endpoint Management (UEM), and Enterprise Service Management (ESM) solutions.
Ivanti Neurons for ITSM offers ITSM-specific solutions that aim to reduce workloads through automation, issue detection, reduced ticket volume, and streamlined service delivery. While it primarily focuses on medium—to large-sized enterprises, it works well for most IT teams when managing assets and IT services.

With Ivanti Neurons for ITSM’s no-code capabilities, teams can easily configure workflows and user interfaces using intuitive drag-and-drop design.

We’ve put together a detailed pricing guide that delves deeper into Ivanti's costs, features, advantages, and limitations to help you decide if it’s the right choice for your ITSM needs.

Ivanti Neurons for ITSM Pricing Plans: Detailed Breakdown

Ivanti Neurons for ITSM provides the flexibility to deploy in the cloud, on-premises, or through a hybrid model. Its pricing is adaptable and varies based on factors such as your organization's size and unique business requirements. You can contact their team directly to receive customized quotes.

Ivanti Neurons ITSM Pros and Cons

Benefits of Ivanti Neurons for ITSM

• Ivanti Neurons for ITSM offers excellent versatility and customization. You can easily automate employee onboarding-offboarding and routine tasks.

• It offers comprehensive features for ticketing and support needs and helps create a self-service portal for workflows and integration. 

• It offers good product support and documentation that helps users quickly find answers to even complex questions without the need for the support team’s intervention.

Limitations of Ivanti Neurons for ITSM

• Based on customer reviews, it seems like an expensive investment because it requires multiple professional service partners to implement. This is a significant drawback since it may be challenging for smaller businesses or those with limited budgets to implement and maintain Ivanti Neurons ITSM.

• Capterra and G2 users feel Ivanti Neurons ITSM has a clunky and complex interface, especially when executing multiple workflow iterations, which delays service delivery.

• Another potential drawback is the complexity of Ivanti Neurons ITSM, particularly for teams unfamiliar with such technical software. Its highly technical nature may require considerable time and effort for users to fully grasp and effectively leverage all of the platform’s features.

• Due to configuration challenges, it demands a significant investment of resources, leading to high costs in both time and money.

• Based on G2 user reviews, Ivanti Neurons ITSM has a steep learning curve, customizations are time-consuming, and the costs can quickly add up when you factor in the add-ons.

Rezolve.ai: The Best Ivanti Alternative to Live Up to Your Potential

Both tools are famous for organizations looking to provide modern IT service management. But when pricing, which solution offers the best bang for your buck?

Rezolve.ai is a modern GenAI-powered employee service desk integrating with Microsoft Teams and 1,000+ other business platforms. It’s an innovative solution for replacing traditional service desks and older ticketing systems within mid-sized and large enterprises.

Its GenAI Sidekick, also known as the world’s first agentic AI-based AITSM platform auto-resolves up to 65% of employees’ queries and tickets using documented knowledge.

While Ivanti Neurons for ITSM is undoubtedly a popular option, Rezolve.ai offers a lot more value for money. Let’s find out why.

Rezolve.ai’s powerful features include: 

• GenAI-powered comprehensive ITSM 
• Native MS Teams and Slack integration 
• GenAI-enabled knowledge management
• Low/no code automation studio 
• Task and desktop automation
• Conversational ticketing and live chat 
• Incident management and auditability 
• Advanced analytics and reporting

Rezolve.ai is priced at just $3 per user per month. It requires minimal setup and is extremely easy to use. The plan includes comprehensive features, high-quality support, and automated updates at no additional cost. The GenAI capabilities bring instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

It’s a modern employee service desk that can elevate your business ROI by offering faster resolution times, reduced wait times, increased employee satisfaction, reduced operational and staffing costs, and enhanced accuracy and productivity.

Simply put, Rezolve.ai stands out as a more cost-effective solution. So, if you’re looking for a modern GenAI-enabled service desk solution that offers value for your money and is easy to set up and use, Rezolve.ai should be at the top of your list.

If you’re curious to know more, Rezolve.ai offers a free two-week trial for qualified customers so that you can check out what all the buzz is about. Sign up for a personalized demo today.

FAQ

How much does Ivanti asset management cost?

The cost of Ivanti asset management varies with the specific solutions chosen. Since Ivanti doesn’t share pricing upfront, you must contact the Ivanti team directly through their website for a customized quote.

‍How do I license Ivanti?

License details are provided with the License Agreement, which is issued after you have completed the User Workspace Manager software order. To obtain this, you must contact Ivanti directly and select the package based on your needs.  

‍What is the Ivanti agent used for?

Ivanti agent is a software component that facilitates asset discovery and performs patch management and asset management tasks on disconnected machines. It’s ideal for distributed networks with remote locations that have limited bandwidth.