AITSM: The Magic of GenAI-Powered ITSM

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Four Pillars of AITSM-Powered Future

Pinak Dash

Executive Director Technology, JLL

"AI bridges the gap between top performers and the rest of the team, making information and tools accessible to everyone, thus improving overall performance."

Pinak Dash

Executive Director Technology, JLL

"AI bridges the gap between top performers and the rest of the team, making information and tools accessible to everyone, thus improving overall performance."

Pinak Dash

Executive Director Technology, JLL

"AI bridges the gap between top performers and the rest of the team, making information and tools accessible to everyone, thus improving overall performance."

Pinak Dash

Executive Director Technology, JLL

"AI bridges the gap between top performers and the rest of the team, making information and tools accessible to everyone, thus improving overall performance."

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65%

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10 Seconds

First Time Resolution

57%

Reduction in MTTR

35%

Reduction in Cost Per Ticket

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