REZOLVE.AI Help Center

Modifying an Existing Dialogue

Understanding the Live Chat Roles

Understanding the Ticketing Roles

Understanding the Virtual Agent Roles

Modifying a User Account

Using the Text Editor

Creating a Q&A in Manage QA

Adding a Document to a response

Adding Generic Flow to a Question in Manage QA

Creating a Multi-step QA

Live Chat Queue Management

Reset Admin Console Password ( manually created accounts only )

Assigning Agents to a Ticketing Queue

Removing Agents to a Ticketing Queue

Understanding the My Tickets page for a Ticket Agent

Understanding the My Tickets page for a Ticket Agent Supervisor

Assign Ticket Supervisor to Queue

Adding a watcher to a Ticket

Removing Agents from a Ticketing Queue

Working a Ticket

Closing a Ticket as a Ticket Agent Supervisor

Ticketing Specific Reports

Train and Train Queue

Modifying an Existing Q&A in Manage QA

Sending a Push Notification in Teams

About Taxonomy - What is it, how to use it and how to create it

Deleting Questions and Answers in Manage Q&A

Deleting Taxonomy Tags

Modifying Taxonomy Tags