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Help Topics

Getting Started

Virtual Agent Management

Setting up and Managing a Workspace for Live Chat

We will show you how to setup a Workspace to manage Live Chat access in the Admin Console.

Quick Start Guide for Agents who will be taking Live Chats

In this guide we look at keep compents of the Live Chat functionality in Rezolve Live Chat for agents taking the chat.

Live Chat Reports

Check Your Notification Settings in the Live Chat

Enable Availability to take Chats

About Live Chat and Live Chat Roles in Rezolve

Accepting / Taking a Chat

Disable Availability to take Chats

Disconnecting User from Live Chat

Using Canned Responses

Understanding the My Chats Screen

Add users to a Live Chat Queue

Add an agent to a Live Chat Queue

Remove an agent from a Live Chat Queue

Assigning a Chat to an Agent

Re-assigning a Chat to a Different Agent

Monitoring Live Chats

Reviewing Past Live Chats

About Insights in Real-time dashboard

Creating a Canned Response

About Live Chat KPI dashboard

Modifying a Canned Response

Removing a Canned Response