Using Generic Task

Actionable Science has the ability to enable generic flows for you to add to your Manage Q&A dialogues. They can be added to new or existing Manage Q&A dialogues. These flows are processes that you will use repeatedly in your bot. Meaning you will require the bot to perform the same steps over multiple dialogues.

Currently, we have pre-created a generic “Create a Ticket” and “Create a Ticket with Approval” flows. These can be customized with your basic ticket requirements, for example:

• Gather the following information

o Contact Number

o Details of Issue/Query

o Email

• Route Ticket to the HelpDesk assignment group

If you would like to enable this feature and/or to discuss customization, please contact your Actionable Science point of contact.