Reserve Your Spot

Speakers

Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI

Host

Robert O'Brien
Creative Director & Content Strategist
Virtual Webinar

From IVR Menus to Real Conversations: Voice Support Built for Employees

Zoom
April 30, 2026
1:00 – 1:30 PM EST
About Event

When an employee gets locked out of their account before a critical meeting, they cannot submit a ticket, open a portal, or send an email. 

 The phone is their only option. And in most organizations, that call lands in a queue, hits a menu that does not understand what they said, or goes unanswered entirely after hours. The moment employees need support the most is the one your current system handles the worst.

Every attempt to fix this with voice technology has made the experience more frustrating, not less. Press 1 for IT. Press 2 for HR. Say a keyword. Sorry, I did not understand that. The technology has been designed around what the system can handle, not around what employees actually need. The question is whether that has to stay true.

This session makes the case that voice is the most natural and most underbuilt channel in enterprise employee support — and shows exactly what it looks like when it actually works. Rezolve VoiceIQ brings conversational AI voice to IT, HR, and shared services in a way that holds a real conversation with employees, with no menus, no keyword traps, and no dead ends after hours. In 30 minutes, you will hear how it works, what it costs compared to your current model, and how fast you can realistically go live.

What You'll Leave Knowing:

  • Understand which employee support calls are the natural starting point for voice AI — and how the use case expands from there across IT, HR, and beyond.
  • Hear a real Rezolve VoiceIQ conversation with an employee — unscripted, unfiltered, and nothing like the IVR systems you have used before.
  • See what the economics actually look like when AI handles calls your live agents are currently taking at full cost.
  • The difference between legacy ticket-driven processes and agent-driven execution
  • Know exactly how quickly Rezolve VoiceIQ connects to your existing ITSM and HR systems and what a realistic go-live timeline looks like.
  • Leave with a clear picture of how to make the internal case for employee voice AI — and what changes for your people on day one.

Webinar Series

From IVR Menus to Real Conversations: Voice Support Built for Employees
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
x
Agenda

When an employee gets locked out of their account before a critical meeting, they cannot submit a ticket, open a portal, or send an email. 

 The phone is their only option. And in most organizations, that call lands in a queue, hits a menu that does not understand what they said, or goes unanswered entirely after hours. The moment employees need support the most is the one your current system handles the worst.

Every attempt to fix this with voice technology has made the experience more frustrating, not less. Press 1 for IT. Press 2 for HR. Say a keyword. Sorry, I did not understand that. The technology has been designed around what the system can handle, not around what employees actually need. The question is whether that has to stay true.

This session makes the case that voice is the most natural and most underbuilt channel in enterprise employee support — and shows exactly what it looks like when it actually works. Rezolve VoiceIQ brings conversational AI voice to IT, HR, and shared services in a way that holds a real conversation with employees, with no menus, no keyword traps, and no dead ends after hours. In 30 minutes, you will hear how it works, what it costs compared to your current model, and how fast you can realistically go live.

What You'll Leave Knowing:

  • Understand which employee support calls are the natural starting point for voice AI — and how the use case expands from there across IT, HR, and beyond.
  • Hear a real Rezolve VoiceIQ conversation with an employee — unscripted, unfiltered, and nothing like the IVR systems you have used before.
  • See what the economics actually look like when AI handles calls your live agents are currently taking at full cost.
  • The difference between legacy ticket-driven processes and agent-driven execution
  • Know exactly how quickly Rezolve VoiceIQ connects to your existing ITSM and HR systems and what a realistic go-live timeline looks like.
  • Leave with a clear picture of how to make the internal case for employee voice AI — and what changes for your people on day one.
Speakers
Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Robert O'Brien
Creative Director & Content Strategist
Andrew Richardson
Senior Automation Engineer
Chris Martin
Agentic-AI and ITSM Sales Leader
Josh Carrero
Solutions Architect
Matt Ruck
CEO, XOP.ai
Steve Goldberg
Principal HCM Industry Analyst and Advisor
Hari Abburi
Faculty & Future Skills Curator, The Fast Future Executive
Pinak Dash
Executive Director Technology, JLL
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Ahad B.
CTO, C-SPAN
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Constance Mayaki
Programming Manager at Black Angus
Andre Heard
VP of Information Technology at 24Seven Hotels
Seth Earley
Founder & CEO, Earley Information Science
Kyle Campanaro
Director of Information Technology, SUNY Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael K. Smith
C.I.O., University of Evansville
Joshua O'Brien
Head of Generative AI
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO, Rezolve.ai

Agenda

When an employee gets locked out of their account before a critical meeting, they cannot submit a ticket, open a portal, or send an email. 

 The phone is their only option. And in most organizations, that call lands in a queue, hits a menu that does not understand what they said, or goes unanswered entirely after hours. The moment employees need support the most is the one your current system handles the worst.

Every attempt to fix this with voice technology has made the experience more frustrating, not less. Press 1 for IT. Press 2 for HR. Say a keyword. Sorry, I did not understand that. The technology has been designed around what the system can handle, not around what employees actually need. The question is whether that has to stay true.

This session makes the case that voice is the most natural and most underbuilt channel in enterprise employee support — and shows exactly what it looks like when it actually works. Rezolve VoiceIQ brings conversational AI voice to IT, HR, and shared services in a way that holds a real conversation with employees, with no menus, no keyword traps, and no dead ends after hours. In 30 minutes, you will hear how it works, what it costs compared to your current model, and how fast you can realistically go live.

What You'll Leave Knowing:

  • Understand which employee support calls are the natural starting point for voice AI — and how the use case expands from there across IT, HR, and beyond.
  • Hear a real Rezolve VoiceIQ conversation with an employee — unscripted, unfiltered, and nothing like the IVR systems you have used before.
  • See what the economics actually look like when AI handles calls your live agents are currently taking at full cost.
  • The difference between legacy ticket-driven processes and agent-driven execution
  • Know exactly how quickly Rezolve VoiceIQ connects to your existing ITSM and HR systems and what a realistic go-live timeline looks like.
  • Leave with a clear picture of how to make the internal case for employee voice AI — and what changes for your people on day one.

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Webinar Series

From IVR Menus to Real Conversations: Voice Support Built for Employees

Please fill out the form to watch webinar
Agenda

When an employee gets locked out of their account before a critical meeting, they cannot submit a ticket, open a portal, or send an email. 

 The phone is their only option. And in most organizations, that call lands in a queue, hits a menu that does not understand what they said, or goes unanswered entirely after hours. The moment employees need support the most is the one your current system handles the worst.

Every attempt to fix this with voice technology has made the experience more frustrating, not less. Press 1 for IT. Press 2 for HR. Say a keyword. Sorry, I did not understand that. The technology has been designed around what the system can handle, not around what employees actually need. The question is whether that has to stay true.

This session makes the case that voice is the most natural and most underbuilt channel in enterprise employee support — and shows exactly what it looks like when it actually works. Rezolve VoiceIQ brings conversational AI voice to IT, HR, and shared services in a way that holds a real conversation with employees, with no menus, no keyword traps, and no dead ends after hours. In 30 minutes, you will hear how it works, what it costs compared to your current model, and how fast you can realistically go live.

What You'll Leave Knowing:

  • Understand which employee support calls are the natural starting point for voice AI — and how the use case expands from there across IT, HR, and beyond.
  • Hear a real Rezolve VoiceIQ conversation with an employee — unscripted, unfiltered, and nothing like the IVR systems you have used before.
  • See what the economics actually look like when AI handles calls your live agents are currently taking at full cost.
  • The difference between legacy ticket-driven processes and agent-driven execution
  • Know exactly how quickly Rezolve VoiceIQ connects to your existing ITSM and HR systems and what a realistic go-live timeline looks like.
  • Leave with a clear picture of how to make the internal case for employee voice AI — and what changes for your people on day one.

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Our Speakers

Saurabh Kumar
C.E.O, Rezolve.ai
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist