ITIL Workflows
Your IT, Perfectly Orchestrated: Implement ITIL workflows with and ease
Rezolve.ai revolutionizes IT service management by providing pre-configured, out-of-the-box ITIL workflow templates for Incident, Request, Problem, and Change Management, enabling organizations to jump start their service operations with industry-best practices instantly configurable to their unique business needs.
From Chaos to Clarity: Resolve Issues, Eliminate Downtime
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Additional Highlights
See what makes Rezolve.ai's SideKick 3.0 a no-brainer for your everyday business operations
Rezolve.ai empowers organizations with pre-configured, industry-standard ITIL workflows that are immediately deployable, offering the flexibility to use them as-is or meticulously customize them to precisely match your unique operational requirements, ensuring both rapid implementation and ultimate configurability.
Design complex organisational workflows effortlessly - from simple processes to conditional deviations.Use the workflow builder with a drag-and-drop interface that transforms workflow design into a simple and intuitive experience.
Rezolve.ai provides advanced workflow customization that gives organizations unprecedented control over issue management. Administrators can implement precise restrictions on issue transitions, controlling who can move an issue, activating specific transitions based on field values, and even managing movements when linked tickets meet defined criteria.
Rezolve.ai's flexible approval workflows allow organizations to implement dynamic approval processes, enabling approvals from either a single designated role hold error requiring consensus from an entire group, such as a full Change Advisory Board, ensuring comprehensive review and alignment with organizational governance requirements.
See what our customers say about us
"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"
Tan Nguyen
"Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation."
Lane Terry
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click"
Team Management
"The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need"
Teri Carlson
Security and Compliance
Rezolve.ai ensures highest levels of data security and information privacy. We are compliant with all major global data security standards for your peace of mind.
FAQs
Frequently Asked Questions are Rezolve.ai and its capabilities
Rezolve.ai offers highly granular workflow customization, allowing administrators to precisely control issue transitions. This includes restricting who can move issues, defining transition rules based on field values, and managing movements of linked tickets to ensure optimal process efficiency and compliance.
The platform supports flexible approval workflows that can be configured to require approval from a single user with a specific role or to mandate approval from an entire group, such as a Change Advisory Board. This versatility ensures comprehensive review processes tailored to your organization's governance needs.
Yes, Rezolve.ai provides administrators with granular permission controls to limit which users can move issues between different stages. This allows you to maintain strict control over yourservice management process and ensure only authorized personnel can make critical workflow transitions.
Absolutely. Rezolve.ai's flexible approval workflows support collective approval processes, allowing you to configure workflows that require sign-off from entire teams or specific groups like a Change Advisory Board. This ensures comprehensive review and collaborative decision-making for critical changes.
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
