Ticket Routing and Assignment
Never get another poorly categorized and assigned ticket
Rezolve.ai smart ticketing leverages AI to ensure that all tickets have complete information, are properly categorized and assigned to the right queue.
Better tickets mean faster efficient support
Complete tickets , with clear descriptions, issue details send to the right teams are the recipe for better service delivery.
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Better ticket creation and routing
When tickets come in complete and ready to be serviced - agents don’t waste time gathering missed details - resulting in fast efficient service.
Right ticket details, assigned to the right provider means faster service without waiting for reassignment or clarifications.
60%+ of IT tickets get miscategorized and need to be resigned multiple times for eventual service. Now you can prevent this waste if time and let Rezolve,ai do it right the first time.
Improve FCR, MTTR, CSAT and other key metrics by delivering fast, consistent service every time based on better incoming tickets.
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Security and Compliance
Rezolve.ai ensures highest levels of data security and information privacy. We are compliant with all major global data security standards for your peace of mind.
See what our customers say about us
"Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team."
Bhavani Palukuri
"We recently finished our implementation of Rezolve.ai as a knowledge and automation base for our department. Our team really finds the chatbot to be quick, easy to find procedures and documentation"
IT Team
"Through the use of our AI chatbot [Clover] and live chat, we have been able to reach all 77,000 customers without language barriers or them waiting on the phone to speak to an agent"
Jackie Dwyer
"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click."
Team Management
FAQs
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
