Ticket Routing and Assignment
Never Get Another Poorly Categorized and Assigned Ticket
Rezolve.ai smart ticketing leverages AI to ensure that all tickets have complete information, are properly categorized and assigned to the right queue.
Better Tickets Mean Faster Efficient Support
Complete tickets , with clear descriptions, issue details send to the right teams are the recipe for better service delivery.
Better Ticket Creation and Routing
When tickets come in complete and ready to be serviced - agents don’t waste time gathering missed details - resulting in fast efficient service.
Right ticket details, assigned to the right provider means faster service without waiting for reassignment or clarifications.
60%+ of IT tickets get miscategorized and need to be resigned multiple times for eventual service. Now you can prevent this waste if time and let Rezolve.ai do it right the first time.
Improve FCR, MTTR, CSAT and other key metrics by delivering fast, consistent service every time based on better incoming tickets.
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Security and Compliance
Rezolve.ai ensures the highest levels of data security and information privacy. We comply with all major global data security standards to give you peace of mind.
See Why Our Customers Love Us
"Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team."
Bhavani Palukuri
FAQs
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See Rezolve.ai in action
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
