GenAI Assist
Accelerate Resolutions with Agent Assist - powered by GenAI
Agent Assist harnesses generative AI to summarise tickets, proof read agent notes, and create smart action plans - cutting through complexity to accelerate ticket resolution. By providing intelligent, real-time guidance, it transforms support agents into support superheroes.
Accelerate Resolutions, Elevate Support
Additional Highlights
See what makes Rezolve.ai's SideKick 3.0 a no-brainer for your everyday business operations.
The Auto-complete feature in Knowledge Articles leverages AI to generate professional, well-structured articles. Simply provide brief description about the intended article, and the feature will produce a complete, polished article tailored to your knowledge base. Empower agents to create high-quality content with a single click.
The Smart Monitored Mailbox routes incoming support requests from email to the right queues, automating precise ticket assignment. Empower agents to efficiently address customer issues from the get-go. Boost productivity by eliminating manual triage.
The Smart Feedback feature uses AI to instantly assess customer satisfaction based on ticket details. Automatically generate sentiment scores to track resolution quality. Empower agents to focus on delivering great service.
Intelligent Escalations automatically routes complex, urgent tickets to the right experts, minimizing delays and ensuring critical issues get immediate attention. Optimize team efficiency and deliver exceptional support.
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See Why Our Customers Love Us
"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"
Tan Nguyen
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Security and Compliance
Rezolve.ai ensures the highest levels of data security and information privacy. We comply with all major global data security standards to give you peace of mind.
FAQs
Frequently Asked Questions are Rezolve.ai and its capabilities
Rezolve.ai offers several GenAI-powered features, including Smart Summary, Auto-complete for Notes, Auto-complete for Knowledge Articles, Smart Feedback, and Intelligent Escalations.
Smart Summary uses AI to provide concise, contextual summaries of ticket histories, helping agents quickly understand the key details and events.
The Auto-complete feature generates professional, well-structured knowledge articles based on brief descriptions provided by agents, boosting content creation efficiency.
Smart Feedback automatically analyzes ticket details to generate sentiment scores, tracking resolution quality and empowering agents to deliver better service.
Intelligent Escalations uses AI to automatically route complex, urgent tickets to the right experts, minimizing delays and ensuring critical issues get immediate attention.
See Rezolve.ai in action
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
