SLA Management
Timely Support - Your Promise, Our Priority
Rezolve.ai transforms SLA management from a static compliance checklist to a extensive system with real-time monitoring, configurable notifications, and intelligent escalations that helps the Service Teams ensure timely support delivery across the service ecosystem, there by elevating organization’s trust on service teams.
Turn your service level agreements into a strategic advantage
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Additional Highlights
See what makes Rezolve.ai's SideKick 3.0 a no-brainer for your everyday business operations
Rezolve.ai empowers organizations to define precise SLA goals by ticket type, priority, and custom parameters, enabling tailored service management strategies that align with your unique operational needs.
Visualize, anticipate, and optimize your service delivery with precision and confidence. Use SLA reports and dashboards to stay on top of upcoming and missed SLAs.
Rezolve.ai's intelligent escalation automatically routes complex and urgent tickets to the right experts at the right time, minimizing response delays, optimizing team efficiency, and ensuring critical issues get immediate expert attention.
Rezolve.ai's SLA management feature displays critical SLA timers prominently in the agent's ticket interface, using bold, color-coded visual indicators that instantly highlight approaching or breaching deadlines. Agents can't miss these visual cues, thus preventing potential SLA violations.
See what our customers say about us
"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"
Tan Nguyen
"Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation."
Lane Terry
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click"
Team Management
"The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need"
Teri Carlson
Security and Compliance
Rezolve.ai ensures highest levels of data security and information privacy. We are compliant with all major global data security standards for your peace of mind.
FAQs
Frequently Asked Questions are Rezolve.ai and its capabilities
Rezolve.ai transforms SLA management from a static compliance checklist to a dynamic, real-time monitoring system with configurable notifications and intelligent escalations. It converts both soft metrics and concrete SLAs into a unified, intelligent measurement framework.
Completely customizable. Organizations can define precise SLA goals based on ticket type, priority, and custom parameters, enabling tailored service management strategies that align with unique operational needs.
The platform displays critical SLA timers prominently in the agent's interface using bold, color-coded visual indicators that instantly highlight approaching or breaching deadlines, ensuring agents can't miss these crucial time-sensitive alerts.
Yes, Rezolve.ai transforms time tracking from an administrative task to a strategic tool. It captures every moment spent on ticket resolution, enabling granular performance analysis, cost per ticket monitoring, and data-driven workforce management.
The platform's reports and dashboards provide comprehensive visibility into service delivery performance, allowing you topredict risks, track upcoming and missed SLAs, and optimize your support ecosystem with precision and confidence.
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Return On Investment Calculator for Rezolve.ai
See how our GenAI SideKick can save operational costs and unlock new ROI for you.
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
