This webinar will focus on knowledge management within employee support service desks, and how it has evolved. We will examine the challenges that support desk teams face in managing knowledge and how technology has provided solutions to these challenges. The webinar will provide insights into the best practices for implementing knowledge management systems in employee support service desks, as well as discuss how these systems can be used to improve employee satisfaction and overall organizational performance. Whether you are looking to improve your employee support service desk or are interested in learning about the evolution of knowledge management in the workplace, this webinar is for you.