Webinar

KPIs for a Chatbot driven Service Desk

Upcoming live

November 18, 2020

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Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Our Speakers

Manish Sharma

CRO, Rezolve.ai

Our Resources

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The Definitive Guide to ITSM Frameworks

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GenAI and the Service Desk: What does this mean for you?

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

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Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Speakers

Manish Sharma

CRO, Rezolve.ai

Matt Ruck

CEO, XOP.ai

Steve Goldberg

Principal HCM Industry Analyst and Advisor

Hari Abburi

Faculty & Future Skills Curator, The Fast Future Executive

Pinak Dash

Executive Director Technology, JLL

Efrem Richardson

Information Systems Manager, City of Folsom

Jackie Dwyer

Director of Parks and Community Services, City of Dublin

Ahad B.

CTO, C-SPAN

Janelle Nero

Helpdesk Support Specialist, Timberwolves

Chris Lawrence

CIO, CISO at a leading healthcare company

Lyle Florence

Manager, IT Operations and Support at MyEyeDr

Betsy Summers

Featured Speaker: Principal Analyst, Forrester

Constance Mayaki

Programming Manager at Black Angus

Andre Heard

VP of Information Technology at 24Seven Hotels

Seth Earley

Founder & CEO, Earley Information Science

Kyle Campanaro

Director of Information Technology, SUNY Morrisville

Ahsan Baig

CIO, AC Transit

Will McKeon-White

Senior Analyst, Forrester

Diana M Ramirez

Director - Customer Success

Saurabh Kumar

C.E.O, Rezolve.ai

Julie Mohr

Featured Speaker: Senior Analyst, Forrester

Michael K. Smith

C.I.O., University of Evansville

Joshua O'Brien

Technical Lead

Tracy Vo

Head of Client Solutions

Manish Sharma

CRO, Rezolve.ai

Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Wednesday, November 18, 2020

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KPIs for a Chatbot driven Service Desk

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Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

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Our Speakers

Manish Sharma

CRO, Rezolve.ai

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Our Resources

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GenAI and the Service Desk: What does this mean for you?

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

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