Webinar

Top 5 trends for Service Desk in 2021

Upcoming live

January 21, 2021

Book Your Spot Now

Agenda

Preview the most important trends and imperatives in the space of Employee Service Desk and support:

New Service Delivery models
New KPIs
ITSM to Employee support & engagement
Automation and ROIs
AI`s transformative role

Our Speakers

Manish Sharma

CRO, Rezolve.ai

Our Resources

The Definitive Guide to ITSM Frameworks

Read blog

GenAI and the Service Desk: What does this mean for you?

Watch webinar

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

Explore case study

Agenda

Preview the most important trends and imperatives in the space of Employee Service Desk and support:

New Service Delivery models
New KPIs
ITSM to Employee support & engagement
Automation and ROIs
AI`s transformative role

Speakers

Manish Sharma

CRO, Rezolve.ai

Matt Ruck

CEO, XOP.ai

Steve Goldberg

Principal HCM Industry Analyst and Advisor

Hari Abburi

Faculty & Future Skills Curator, The Fast Future Executive

Pinak Dash

Executive Director Technology, JLL

Efrem Richardson

Information Systems Manager, City of Folsom

Jackie Dwyer

Director of Parks and Community Services, City of Dublin

Ahad B.

CTO, C-SPAN

Janelle Nero

Helpdesk Support Specialist, Timberwolves

Chris Lawrence

CIO, CISO at a leading healthcare company

Lyle Florence

Manager, IT Operations and Support at MyEyeDr

Betsy Summers

Featured Speaker: Principal Analyst, Forrester

Constance Mayaki

Programming Manager at Black Angus

Andre Heard

VP of Information Technology at 24Seven Hotels

Seth Earley

Founder & CEO, Earley Information Science

Kyle Campanaro

Director of Information Technology, SUNY Morrisville

Ahsan Baig

CIO, AC Transit

Will McKeon-White

Senior Analyst, Forrester

Diana M Ramirez

Director - Customer Success

Saurabh Kumar

C.E.O, Rezolve.ai

Julie Mohr

Featured Speaker: Senior Analyst, Forrester

Michael K. Smith

C.I.O., University of Evansville

Joshua O'Brien

Technical Lead

Tracy Vo

Head of Client Solutions

Manish Sharma

CRO, Rezolve.ai

Agenda

Preview the most important trends and imperatives in the space of Employee Service Desk and support:

New Service Delivery models
New KPIs
ITSM to Employee support & engagement
Automation and ROIs
AI`s transformative role

Thursday, January 21, 2021

Watch Now

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Webinar Series

Top 5 trends for Service Desk in 2021

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Agenda

Preview the most important trends and imperatives in the space of Employee Service Desk and support:

New Service Delivery models
New KPIs
ITSM to Employee support & engagement
Automation and ROIs
AI`s transformative role

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Our Speakers

Manish Sharma

CRO, Rezolve.ai

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Our Resources

The Definitive Guide to ITSM Frameworks

Read blog

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Watch webinar

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation

Explore case study