Choosing the right HR management software is a challenge with much at stake. You must select a tool that streamlines your HR processes, centralizes information, tracks and documents employee requests, and ensures timely responses to complaints.

But how do you choose the right HR case management software when there are many options, each offering a unique feature and benefit?

We have simplified the process by detailing the features of the five best HR case management systems to help you find the best fit for your organization.

Top 5 HR Case Management Software

Here’s a quick overview of our top picks for the best HR case management software:

Also, take a look at the top tips on choosing an HR management system

1. Rezolve.ai

Rezolve.ai is a GenAI-powered ITSM tool that offers robust functionalities for efficient HR case management. It seamlessly integrates with Microsoft Teams and Slack to automate HR inquiries, create cases, and manage workflows. Rezolve.ai’s ticketing system allows easy ticket creation and intelligent routing. It also offers an intelligent dashboard that summarizes tickets, allows adding notes to tickets, links tickets, and converts resolved tickets into knowledge-based articles. 

Rezolve.ai Key Features

• GenAI-powered service desk with conversational chatbot empowering self-service among employees
• GenAI-based agile knowledge management ensures high accuracy of information and quick contextual responses 
• Sleek MS Teams native interface that streamlines communication, expediting approvals and real-time updates 
• Robust automation capabilities like desktop automation and process orchestration free up agents, allowing them to focus on complex tasks and strategic initiatives  
• GenAI-powered virtual agent in MS Teams and Slack, which automates HR inquiries,  creates cases, manages policy updates and workflows 
• Robust data security and compliance with industry standards, supporting HIPAA, GDPR, and other regulatory requirements 
• Conversational ticketing and live chat support auto-create tickets upon request and allocate them to the right agent. They also provide human agent assistance upon request.
• No code automation studio with pre-built templates and an easy drag-and-drop workflow builder 

Check out more about Rezolve.ai’s extensive HR service delivery here! 

Rezolve.ai Pros

• It has an intuitive and user-friendly interface 
• It provides excellent customer support services with prompt resolution 
• Seamlessly streamlines HR processes like employee onboarding, surveys 
• Offers you advanced analytics, deep insights, and analysis,  enhancing data-driven decision-making
• Enables easy ticket creation and tracking through the resolution pipeline

Rezolve.ai Cons

• There is no portal for signing in and accessing; it runs within MS Teams and Slack 

Rezolve.ai Ratings

G2: 4.8/5 (33 reviews)

2. ServiceNow 

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ServiceNow is an AI-powered IT service management solution that manages employee inquiries and requests. It offers extensive features to centralize the HR workspace and ensure service desk tools are accessible in one place for quick service delivery. 

ServiceNow Key Features 

• Streamline HR operations from hire to retirement with self-service enablement and automation of critical processes 
• Accelerate tasks and make intelligent decisions with actionable insights derived using AI capabilities.
• Automate business processes and create end-to-end digital workflows with a simple drag-and-drop automation interface

ServiceNow Pro

• It offers good ITSM features and visibility into the IT environment
• Good AI predictions and automated resolutions 

ServiceNow Cons

• It is sometimes slow, and the input does not get updated 
• It is not user-friendly and has a complex navigation 
• Dealing with operational changes like rollbacks and deployments can be overwhelming 

ServiceNow Rating

G2: 4.4/5 (1995 reviews)

3. Workday Human Capital Management 

Workday HCM offers comprehensive tools to streamline HR processes powered by AI capabilities. It optimizes human resource management, case management, payroll, and talent management and offers many other features.

Workday HCM Key features

• Provides a centralized platform for managing employee inquiries and cases for fast resolution 
• Provides advanced reporting and analytics, enabling HRs to make informed decision 
• Automates HR tasks like onboarding and onboarding through customizable workflows 

Workday HCM Pros

• Comprehensive HR functionalities 
• Intuitive UI and easy to use once you get a hang of it 
• Good integrations with third-party apps  

Workday HCM Cons 

• It has a steep learning curve, and initial implementation is very tough 
• The reporting tools are not flexible 
• Customization is complex and requires a good understanding of the platform to make intricate adjustments to customize it for specific needs 
• It is expensive compared to other platforms, especially for smaller businesses  

Workday HCM Rating

G2: 4.0/5 (1322 reviews)

4. Freshdesk

Freshdesk is a customer relationship management tool that provides HR case management to streamline employee support. It offers intuitive and contextual support with automation and AI capabilities like agent assist, sending canned responses, auto-assignment, and ticket prioritization.

Freshdesk Key features

• Offers advanced ticketing features to manage, prioritize, and resolve tickets quickly in a unified space
• Automates self-service with scalable knowledge base and custom widgets 
• AI-powered automation and workflows

Freshdesk Pros

• The ticketing tools are good and offer effective ticket forms and templates 
• Offers competitive pricing 
• Canned responses and scenario automation are great for resolving repetitive tickets

Freshdesk Cons

• Clunky and non-intuitive UI 
• While pricing is competitive, you must pay for each agent or buy a day pass for occasional users. The Freddy co-pilot is also only available as an add-on at an additional cost
• The analytics export is messy and only exports in PDF format. Also, when you select a specific parameter, the dashboard needs to be saved every time; otherwise, it exports the old data

Freshdesk Rating

G2: 4.4/5 (3133 reviews)

5. BambooHR

BambooHR is a comprehensive HR tool that manages everything from hiring to employee onboarding, employee database and reporting, payroll, time, and benefits. It improves employee experience with task automation and creates seamless operations. 

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BambooHR Key features 

• Centralizes employee information, making it easy to access and update employee records
• Measure employee performance and satisfaction to create a strong company culture 
• HR data management and reporting for data-driven decisions on workforce planning or approval tracking

BambooHR Pros

• Offers excellent features for enhancing HR operations in a single platform
• It is a user-friendly platform and requires minimal setup time

BambooHR Cons

• Preparing reports is challenging, and it takes time to understand the process of creating reports with the necessary data
• Customer support services need improvement 
• Though it offers time-tracking, it is not the best and doesn’t allow custom time-tracking

BambooHR Rating

G2: 4.4/5 (2252 reviews)

Check this ultimate guide on maximizing the ROI of HR helpdesk software

Managing HR case management with Rezolve.ai 

Rezolve.ai’s automated HR helpdesk transforms case management with instant delivery and streamlines HR processes and comprehensive support. Here are some standout features for HR case management:

Instant HR support with a GenAI-powered virtual agent: The agent handles a wide range of employee inquiries, such as policy questions and information on benefits, to ensure prompt and accurate responses without HR intervention.

Streamlined onboarding for new hires: Automation and personalization of the onboarding process ensure that new hires find all the information, documents, and tasks for onboarding without HR intervention.

Modern HR case management: Management and resolution of employee cases with easy logging and tracking, ensuring transparency and accountability.

Comprehensive automation: Automating repetitive HR tasks like ticket routing, status updates, and follow-ups that rees the HR team for more strategic tasks.

Integrations: Seamless integration with other enterprise systems enhances workflow efficiency, collaboration and data synchronization.

Connect employees with HR experts instantly: Native integration with communication tools like MS Teams and Slack to connect with HRs instantly, fostering quick resolution and higher employee satisfaction.

Advanced analytics for informed decision-making: Advanced analytics and reporting tools that allow easy tracking of key metrics, like resolution time, common issues and employee satisfaction levels and offer deep insights into HR case management.

So, are you ready to transform your HR case management?

Take a free demo with Rezolve.ai and see the power of GenAI in action!

FAQs

What is HR case management software?

HR case management software helps the HR department manage employee requests, inquiries, and issues. It centralizes all HR-related cases and allows the HR team to track, resolve easily, and document cases from start to finish. 

What is an example of HR case management?

A good example of HR case management is how an HR team uses Rezolve.ai to handle employee inquiries about benefits. The employee can simply log their query from their MS Team chatbox. The GenAI-powered virtual agent instantly answers the question or routes the query to the appropriate agent or HR specialist. The advanced tracking offered by Rezolve.ai tracks the entire interaction, allowing the HR team to monitor the query's progress. 

What are the benefits of HR case management software?

HR case management offers the following benefits: 

• Improved efficiency with automation of routine tasks, allowing the HR professionals to focus on strategic tasks
• Enhances employee experience with quick and easy access to information and support through self-service portal
• Centralizes HR-related cases in a single platform, enhancing transparency and tracking 
• Provides insights into HR metrics like case resolution times and common issues with advanced analytics and reporting. These insights then enable trend forecasting performance analysis and more
• Consistent service delivery through standardized workflows