About Manage Task

In Manage Task, you can add, edit and delete the utterances of complex dialogues. It can be found under the Knowledge MGMT section. 

You might be asking yourself what is a “complex dialogue”. There are three types of Complex dialogues:

• Flows with Multiple Questions

      o Usually to gather information and paced to someone to action 

• Complex Troubleshooting flow

      o An issue may require the user to confirm troubleshooting steps before providing
an additional step 

      o To confirm symptoms of their issue before providing the correct troubleshooting
steps 

• Combination of the two