Add an agent/support staff to a new or existing ticketing queue

Access level needed Ticketing Admin

Pre-requisite

1. Queues are already created. If not, please follow the steps to Creating a Queue
2. The user that needs to be added is already a part of ticketing and has accessed the ticketing module at least once and has a role assigned “Ticket agent”

Instructions1. Click on Queue Name that you want to modify.

2. Under Username, start typing in the username that you want to add. The user will come as a suggestion. Select the user. 

NOTE: If you don’t see the user come under the suggestion, then the user is not available in ticketing or has not accessed ticketing at least once.

3. Select Status as Published from Dropdown. 

4. Click on Update.