Adding to a New Q&A

1. Click on Knowledge Mgmt in the navigation pane on the left of your console 

2. Click on Manage Q&A in the navigation pane on the left of your console 

3. Click on + next to ADD A NEW Q&A 

4. Enter your Q&A label and question variant (if any) 

5. Write your response

NOTE: End your response with something to let a user know that a ticket creation is
required and we need more details i.e. “This will require follow up with the creation of
a ticket.”

6. Click on Metadata Management

7. Under Task, click on Select A Task

8. Choose your Task from the dropdown menu

9. Click Save