Create a user queue in Ticket Mgmt

Access level needed

Ticketing Admin 

Pre-requisite

A queue is already created by you or the ASC team.

Instructions

1. To create a queue, navigate toTicket Mgmt - > User queue. 

2. Click on Create  

3. Fill in all details as instructed below  

· Queue Name: Start typing in the name of the queue that ASC has created on your request as a part or pre-requisite and select the desired one.  

· User Name: Adding users who need to be a part of this queue  

· Status: Select Published from the dropdown  

4. Click on Create