Tagging Someone in the Note of a Ticket

You can tag someone in your note to call them out if needed. This will automatically add them as a watcher on the ticket.  

1. Open the ticket that you want to update from the ticketing list by clicking on the ticket number.  

Note:Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.  

2. Scroll down to the Notes section (Right under Attachments)  

3. To call out the person simply type @  

4. This will cause a dropdown list of name to appear, you can scroll through the list or continue typing out the name  

5. Select the person and write your note  

Note: If you do not see the person in the list them add them manually as a watcher and their name will then show.