Ticketing 2.0 Audit trail (Ticket history)

You can easily see a tickets audit trail. This is an easy way to see the history of who made what changes on a ticket.

About History tab

1. On the ticket you want to see the history off, scroll down to the Notes section (under attachments)

2. Click the History tab

3. You will see a list of all the changes made on the ticket

Reading the History tab

More on Details of Change

Details of some changes will readily be available for you in the main History tab: for example, ticket creation and status change. Others will require for you to click the

icon.

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You will be able to see the previous and updated value of the field.

The change will be highlighted for you to easily see it.