Ticketing 2.0 Create a new Ticket

To create a new ticket:

1. Click on the + above the Sort icon

2. A blank ticket will open in ticket reading pane

3. Enter the details like Subject, Description and add any attachments.

4. Select the appropriate Domain, Category, Subcategory and/or Queue (whichever fields are relevant for your setup) for the ticket topic

5. Select the relevant Priority and Source

6. Only change the Requested For if different from Submitted By (click the blue icon of person with magnifying glass to search)

7. Click on Create

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