Ticketing 2.0 Creating a Requester or Watcher manually

If a requestor or watcher is not showing in their respective list, you can manually create.

Create a Requester

1. On the ticket that the requestor is missing, click + Add Requestor

2. Fill out the person’s Email, First Name, and Last Name

3. Click Save

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Create a Watcher

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1. On the ticket that the requestor is missing, click + Add Watchers

2. Fill out the person’s Email, First Name, Last Name and if to add them to Watcher To or CC List

3. Click Save