Ticketing 2.0 Quick View Options

To change the set of tickets displayed in your Inbox:

1. Click the dropdown under the word Inbox to open the Quick View menu

2. Select which set of tickets you would like to view

• My Assigned Tickets: view of all the tickets that are currently assigned to you
• Unassigned Tickets: view of all the unassigned tickets for the queue(s) you are a member of.
• All Open Tickets: view of all the open tickets for the queue(s) you are a member of.
• All Assigned Tickets: view of all the assigned tickets for the queue(s) you are a member of.
• Submitted By Me: view of all the tickets you created/raised.
• All tickets: view of all the tickets for the queue(s) you are a member of (no matter the status).
• The status Filter Results: view of tickets based on your filter.
• Other views in blue: If you have saved filters you will also be able to access them quickly in the Quick View Menu