Ticketing Analytics Dashboard

The Ticketing Analytics Dashboard provides several insightful analytics. The Dashboard has the ability to show real-time data. Dashboard widgets help you to easily understand ticketing activities and enable you to monitor the performance of your helpdesk.      

Role Required:

Ticket Agent Supervisor 

Features  

1. Cross Filter & Dynamic Charts  

No need to select filter criteria in traditional way, just click on the interactive charts to filter the data i.e: Just click on Channel pie chart to filter data based on specific channel.

2.Data on mouse hover    

Ticket by Status & Channel:  

• Ticket volume by Status.
• Ticket Volume by Channel.
• Work as cross filter.      

Resolution & First Response Time  

• These graph view help admin to evaluate the efficiency of your agents.      

Ticket by Queue & Status  

• Ticket volume by Queue
• Open & Close volume for each queue.       

Bot Performace  

• Ticket Auto Resolved by bot
• Ticket Escalated by bot      

Agent Performace  

• Ticket volume done by agent
• Ticket volume pending with agent