Disconnecting User from Live Chat

Agents can disconnect the chats from their support portal (My Chats) module. Once they have completed assisting the user and want to end it chat: 

• Click on the Disconnect button (Person Icon in the top right-hand corner of Chat Session box) while on the chat. This will close and remove the user session from their end.

• Once done, BOT will continue with the user as per the configured workflow.

NOTE: The system doesn’t allow Chat agents to log off from the system without Turning their availability OFF. In case, the agent tried to logoff without turning their availability OFF, the system gives them an error notification and asks agents to first turn off the availability and then logoff/ logout.