Enable Availability to take Chats

Based on requirements, Virtual Agent is enabled too either:  

1. Escalate the chat directly to the live chat team without checking if a human agent is available  

2. Check the availability of the team and prompt the user to talk to a live agent only if at least one agent is available from the queue.  

Based on the configuration, when a chat comes in the Incoming Chat panel, an agent will get a pop-up on the top right and a pop-up sound that notify them of an incoming chat. 

Enable Availability to take Chats

1. Go to Live Chat ->My Chats screen  

2. Simply click on the Gray toggle button next to Make yourself available

3. Click Yes to Confirmation window

4. It will turn to a Green toggle button